يحيى السيادي

Ensure team compliance with all WY reservation policies and procedures and standards of guest service (i.e. handling guest problems, answering telephone enquiries within 3 rings, Ques checks etc)
•Handle day-to-day problem resolution, escalating to higher levels as required.
•Assign duties, responsibilities, staff roster and leave records of assigned teams
•Coach, counsel and motivate the team, evaluate performance in a meaningful way that recognizes staff achievements.
•Keep self and the team up to date on product, service, policies and procedures through regular team meetings ensuring communication and understanding by team members.
•In a state of flight disruption, ensure liaison with all involved (guests and colleagues alike) is managed in a positive manner and that revenue and guest satisfaction requirements are maintained as per policy.
•Airport support for ticket issuance or reissues if required.
•Work with sales team to sort out tickets, ADM, BSP RA issues.
•Check daily counter sales to make sure the tickets issues as per system rules.
•Send daily sale report of the reservation counter.
•Maintain counter files ( INAD, Rebate Tickets, Spot Discount etc...)
•Assign weekly target for each staff for FFP.
•Handle Passenger and agency enquiries.
•Requesting groups through Oman Air group optimizer (GERMS) and check in the OAL competitor fares.
•Handling Tickets issuance, reissue, refund, EMD with counter staff.
•Ability to work under pressure and to short lead times and working on own initiatives. Training and knowledge

Answering queries and rebooking passengers in the event of cancelation or delayed flights and issuing tickets, reissue/revalidation.
•Interact with customers over the phone or face to face and solve their problems.
•Work closely with the Sales team to assists the travel agent and corporate clients to develop Sales strategy accordingly.
•Efficiently manage Oman Air Reservations & Ticketing counter as a direct sales to walk in customers or B2B and doing PFC for the flights on daily basis.
•Handle Oman Air Holidays Enquiry and issuance of holiday vouchers
•Provide efficient customer service to all passengers traveling by Oman Air by processing all reservation & ticketing queries using the SABRE system and the frequent flier system to ensure speedy and effective customer service is provided to Oman Air customers.
•Doing indoor sales call to travel agent and sending email to them updates for Oman Air Product.
•Communicate with all stations and head office, to coordinate and respond to all requests to provide an efficient work environment.
•Daily follow up with all B2B & B2C and monitoring PFC and Flight Load and requesting groups through Oman Air group optimizer (GERMS).
•Doing Pricing - fare comparison for WY with OAL.
•Doing tele sales call to agents in RUH & Hail, Gassim Area.

Daily Creating Reservations and Issuing Tickets for Corporate and walk in clients,
•Daily fallow up with all customer,
•Daily Checking Fares and Availability,
•Daily Monitoring PNR, Que’s and Dom & Intl Departures,
•Taking Waitlist PNR Conformation from the Airlines,
•Daily Monitoring Ticket Stock,
•Handling Group Reservations,