Ecommerce manager
Arch Global Logistics
Total years of experience :13 years, 7 Months
Handle and manage the new E commerce projects
Setup commerce Operation
1. Restructure Branding Dept. from scratch and set policies and procedures
2. Determine department strategy and goals
3. Interview and hiring Branding team
4. Design layout for sales points
5. Set Off/Online Marketing campaign
6. Set bonus scheme for sales point
7. Monitor and enhance sales points performance
1. Restructure Purchasing and Logistics processes from scratch and set procurement policies and procedures
2. Determine department strategy and goals
3. Evaluate and enhance existing supplier
4. Introduced new profitable suppliers and service providers
5. Streamline the supply process of the imported goods by (sea, air, land) up to Jeddah
Warehouses.
6. Implement and activate ٍSCM on Oracle ERP Fusion
7. Set warehouse stock safety level and demand
8. Monitor the purchasing budget
9.Reporting to GM
1. Handling VIP and oversees projects in terms supplying and logistics
2. Study and plan the potential projects from sales dept.
3.introduce new profitable suppliers and service providers to the business
4. Conduct supply chain Training for purchase and sales team
5. Reporting to GM
1. Create Purchase Orders once Purchase Requisitions are approved using Microsoft AX Dynamics.
2. Place POs with international suppliers and communicate with them to have the order ready with the necessary documents.
3. Issue Request for Payments (Letter of credit or advance) according to the PO payment terms and follow up with the Finance till payments are executed.
4. Choose the best option for shipping depending on the project urgency
5. Nominate Freight forwarders to handle shipping with respect to the prevailing procedure in the company.
6. Communicate with insurance companies to insure all shipments and to follow up on compensation if any
7. Track all shipments till arrival to seaport or airport or bordersll and follow up with the clearing agents on the release of the shipments.
8. Update the Tracking Sheet on daily basis with the orders’ status enabling a clear visibility to all parties involved
9. Submit and prepare reports on the created Purchase Orders and Projects to the Purchasing Manager and the Management.
10. Coordinate with Finance and submit the necessary documents and invoices to the Finance Department for them to calculate the expenses paid on a certain Project by following up with freight forwarders, clearing agents and suppliers on the invoices’ submission to enable timely closing of the Purchase orders.
11. Evaluate the suppliers according to the set criteria of performance that agreed with the Management in order to take the needed decisions by concerned which suppliers should be kept in the business, which suppliers to disqualify or organize meetings with them to enhance the performance to meet the business standards.
12. Supervise the Purchasing and Logistics team of 5 team members and coach the new juniors.
13. Introduce new services provider, freight forwarders and clearing agents and evaluate them
1. Manage the warehouse in terms of Logistics and Distribution in addition to order processing of goods as per the stock availability.
2. Continuously follow-up on Direct Subordinates’ performance ensuring a high performance directed
towards achieving the Unit’s objectives as well as the Companies’ Strategic Objectives, and propose
learning & development opportunities for subordinates in coordination with the HR Department.
3. Provides guidance and directions upon which Driver’s allocation takes place, ensuring highly effective &
efficient Delivery operations and full geographical coverage for the Country of operations.
4. Reviews & approves the Delivery Schedule set by the Scheduling Officers, and provides directions &
guidance that aims towards increasing the delivery rates, and MARKAVIP’s Customers’ Satisfaction.
5. Sets criteria for Delivery routes optimization that aims toward minimizing delivery cost & time, and
follow-up on Driver’s adherence to such in coordination with the Shipping Supervisor
6. Oversees cash collection from Customer’s, ensuring subordinates’ adherence to the MARKAVIP’s
financial procedures pertaining to cash collection, depositing & transfer
7. Negotiate prices with courier companies and services providers
8. Implement all customers request and provisioning
9. interview new suppliers and evaluate current suppliers
1. Conduct training for 60 new joiners as per assigned by the customer service management.
2. Monitoring Contact center Agents calls and the quality of the calls
3. Make report feedback to management. (Service level, Target achievement, Division performance)
4. Operations coordinator
5. Logistics coordinator between Aramex & customers.
6. Negotiate prices with customers (Domestic & International).
7. Solving technical issues on related to Queue Matrix System and Avaya phones
8. Provide assistance to new joiners
9. Improve the agents Quality work for Outbound - Inbound teams
10. Assigned by customer service management as owner of system ( As KSA direct contact for GCS system )
11. Become National Contact Center Trainer
Core Courses (Strategic planning & analysis, Thinking system analysis, Supply chain, Operation Control, business principles and Business , Corporate analysis & Dealing with Complexity
High school degree in Literary-, Amman, Jordan