Yahya Mohammed Jokhdar

• Strategic Leadership: Lead a team of professionals managing IT Disaster Recovery (DR) & Business Continuity (BCP), and Change, Capacity & Availability Management for the primary DR site.

• Operational Excellence: Architect and maintain high-availability DR plans and procedures designed to meet strict Recovery Time Objectives (RTO) and Recovery Point Objectives (RPO).

• Risk Intelligence: Execute comprehensive Business Impact Analyses (BIA) and risk assessments to identify critical functions and mitigate vulnerabilities across IT infrastructure.

• Readiness Validation: Orchestrate regular DR testing and drills, documenting results in management reports and updating critical application Runbooks based on test outcomes.

• Regulatory Governance: Ensure all DR frameworks and procedures strictly comply with organizational standards, national regulations, and industry best practices.

• DR Automation & Optimization: Champion the automation of Disaster Recovery workflows to accelerate failover and failback processes, significantly reducing downtime for mission-critical systems.

• Stakeholder & Vendor Orchestration: Coordinate high-level recovery tasks with IT teams, external vendors, and executive stakeholders to minimize business impact and streamline response efforts.

• DR Strategy & Planning: Designing and maintaining comprehensive DR plans and procedures to minimize downtime and achieve RTO/RPO targets.

• Risk & BCP: Managed Threat Risk Assessments (TRA) and updated the IT Business Continuity Plan (BCP) to reflect evolving business needs.

• Operational Readiness: Developing and updating DR Runbooks and conducting regular testing of IT continuity plans.

• Regulatory Compliance: Developed IT Governance policies and procedures to aligned with SAMA, NCA, and NDMO frameworks, ensuring 100% documentation accuracy.

• Audit Management: Acted as the primary liaison for internal and external audits, closing IT-related observations within strict timelines.

• Stakeholder Management: Coordinating with vendors, IT teams, and senior management to prioritize recovery tasks.

• ITSM Strategy: Implemented a comprehensive ITSM strategy that improved service quality and ensured all SLAs were consistently met.

• Performance Analytics: Established and reported on Key Performance Indicators (KPIs) to drive continuous service improvement and ensure consistent SLA fulfillment.

• Project Leadership: Managed complex ITSM projects to ensure delivery within scope, time, and budget constraints.

• Change Governance: Represented the department at Change Advisory Board (CAB) meetings to evaluate and prioritize changes, effectively minimizing production downtime.

• Lifecycle Management: Managed the full lifecycle of IT assets, including procurement, maintenance, and secure decommissioning of infrastructure hardware.

• Project Delivery: Led a large-scale Windows migration project (Win 7 to Win 10) for over 400 devices, ensuring zero business disruption.

• Technical Resolution: Optimized service delivery by resolving complex technical tickets within SLAs and conducting Root Cause Analysis (RCA) to improve CSAT.

• Infrastructure Support: Provided critical "hands and feet" support for local network and data center equipment.

• Asset Lifecycle: Managed the full lifecycle of IT physical assets, including procurement, maintenance, and secure decommissioning.

• Technical Support: Provided comprehensive technical assistance to students, faculty, staff, and alumni, diagnosing and resolving complex hardware and software issues.

• Incident Management: Managed Helpdesk inquiries through a formal service management ticketing system, ensuring timely resolution and documentation of all requests.

• Infrastructure Maintenance: Executed campus-wide updates for a diverse fleet of devices, including circulating laptops, lab workstations, and installed computer systems.

• Proactive Monitoring: Continuously monitored server and network performance, applying performance tuning to ensure 24/7 system availability.

• Security Policy Enforcement: Implemented and maintained password security protocols and access policies to protect organizational data.

• Access Control: Managed organizational access policies, groups, and permissions within the Active Directory environment to ensure secure data access.

• User Lifecycle Management: Provisioned and managed user accounts, including setting up new users, maintaining email distribution lists, and overseeing user databases.

• Technical Troubleshooting: Conducted deep-dive analysis and resolution for server, workstation, and hardware/software malfunctions.