يزيد جوخدار

Supervisor Document Controller and Archiving·Numo Digital Information Technology (NCM)

المملكة العربية السعودية

بكالوريوس, Public Administration

الخبرة العملية

مجموع سنوات الخبرة: 16 سنوات, 6 أشهر

Supervisor Document Controller and Archiving

سبتمبر 2024 - مارس 2026

Numo Digital Information Technology (NCM)

جدة، المملكة العربية السعودية

سبتمبر 2024 - مارس 2026

x Supervise and coordinate the document archiving team to ensure accurate and efficient records
management.
x Oversee the data entry team to maintain data accuracy and consistency following document
digitization.
x Monitor workflow processes to ensure timely completion of archiving and data entry tasks.
x Prepare and analyze reports on archived documents, including volume and page counts.
x Ensure compliance with organizational standards for document handling, storage, and
confidentiality.
x Identify process improvements to enhance efficiency and data quality.

مجال الشركة:: خدمات تكنولوجيا المعلومات
الدور الوظيفي:: إدارية

Customer Service – After Sales

نوفمبر 2019 - أغسطس 2024

Al-Ahli Esnad (SNB)

جدة، المملكة العربية السعودية

نوفمبر 2019 - أغسطس 2024

x Manage and control all documentation with organization standards and procedure.
x Ensure all documents & data entered the system is accurate within established guidelines and
correctly filed and easily acceptable.
x Maintain Customer Satisfaction by providing problem-solving using Organizations services, policies,
and procedures.
x Listening to customer concerns and answering all customer inquiries and complaints.
x Monitor Customer feedback and operational issues, escalating recurring issues without delay.
x Managed after-sales service requests.

مجال الشركة:: البنوك
الدور الوظيفي:: خدمة العملاء ومركز الإتصال

Receptionist

يونيو 2019 - أكتوبر 2019

Almurjan Beach Resort

جدة، المملكة العربية السعودية

يونيو 2019 - أكتوبر 2019

-Provide a friendly, welcoming experience by greeting guests as they enter the beach.
-Prepares and maintains all guest records.
-Answer and direct all incoming calls.
-Verify and collect guest payments and identification, ensuring all procedures are followed to protect sensitive guest information including identity and credit card information.

مجال الشركة:: الضيافة والسكن
الدور الوظيفي:: خدمة العملاء ومركز الإتصال

Customer Service

أبريل 2016 - مارس 2019

Extensya

جدة، المملكة العربية السعودية

أبريل 2016 - مارس 2019

x Plan & prepare the schedules to manage workload and cover work shifts by coordinating with other
teams.
x Review and update the documents, such as: manuals, guideline.
x Retrieve files as requested by employees and clients.
x Attracts potential customers by answering product and service questions, suggesting information about
other products and services.
x Maintains customer records by updating account information.
x Recommends potential products or services to management by collecting customer information and
analyzing customer needs.

مجال الشركة:: الاستعانة بالمصادر الخارجية لخدمة العملاء
الدور الوظيفي:: خدمة العملاء ومركز الإتصال

Customer Service Supervisor

مارس 2011 - مارس 2016

Smart Link

جدة، المملكة العربية السعودية

مارس 2011 - مارس 2016

x Manage and close urgent and critical calls/cases with efficient resolution and ensure these
incidents documented.
x Checking and editing documents for accuracy and compliance.
x Preparing reports and analyzing data to assist management as they determine the department
goals.
x Ensures proper corporate document classification, sorting, filing and proper archiving.
x Manage schedules for the team, ensuring that there is adequate coverage during peak hours, and
managing time off requests.
x Train and onboard new employees.

مجال الشركة:: الاستعانة بالمصادر الخارجية لخدمة العملاء
الدور الوظيفي:: خدمة العملاء ومركز الإتصال

Call Center Agent

يونيو 2009 - ديسمبر 2010

Mobily

جدة، المملكة العربية السعودية

يونيو 2009 - ديسمبر 2010

x Receiving inbound and outbound calls from customers and performing tasks such as (account
inquiries, customer complaints, or product and support questions).
x provide quality customer service and assistance to receive positive feedback from the customers.
x Identify the needs and goals of the customers to meet the organizations sales goals.
x Identify and escalate priority issues.
x Suggest sales to customers by introducing products (especially new products).
x Input data into the company computer platform to keep each customer record updated.

مجال الشركة:: الاتصالات والشبكات
الدور الوظيفي:: خدمة العملاء ومركز الإتصال

التعليم

King Abdulaziz University

يناير 2015

بكالوريوس، Public Administration

المملكة العربية السعودية

Bachelor degree in Public Administration. Administrative Development

Skills

Call Center

Expert

Call Center

Expert

Customer Service

Expert

Customer Service

Expert

Customer Support

Expert

Customer Support

Expert

Customer Care

Expert

Customer Care

Expert

Communications

Expert

Communications

Expert

Problem Solving

Expert

Problem Solving

Expert

Communications

Expert

Communications

Expert

Teamwork

Expert

Teamwork

Expert

Quick Learning

Intermediate

Quick Learning

Intermediate

Relationship Building

Expert

Relationship Building

Expert

CLIENT CONFIDENTIALITY

Intermediate

CLIENT CONFIDENTIALITY

Intermediate

DOCUMENT MANAGEMENT

Intermediate

DOCUMENT MANAGEMENT

Intermediate

حسابات مواقع التواصل الاجتماعي

اللغات

العربية

اللغة الأم

الانجليزية

متوسط

التدريب و الشهادات

الشهادات

Communicate Effectively with Customers.

Fundamentals of Management.

Customer Service – Know your customer.

Data Entry.

Customer Service – Know your customer.

Excellence in Customer Service

May 2012

عرض الشهادات

Data Entry

Jan 2011

عرض الشهادات

English Language Level B1

Apr 2008

عرض الشهادات

English language 1

Aug 2007

عرض الشهادات

التدريب

Customer Service - Know your Customer

Doroob

Oct 2019

Communicate Effectively with Customers

Doroob

Oct 2019

Customer Service - Professional Interaction

Doroob

Oct 2019

الهوايات والاهتمامات

Playing Football

الأشخاص شاهدوا أيضاً

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Al Safat Investment Company

Lamya Al-Amoudi

Accountant
ALPHA (International Company)

Majed zagzoog

accounting manager
United Co. for Industrial Development & Contracting (UNIDECOR)

Mahavir Prasad Jain

Senior Instrument Engineer
Lindenberg Emirates LLC

Vincent Kumar Peter

Retail Operations Manager
Liwa Trading Enterprises LLC

يزيد جوخدار

مشاركة سيرتي الذاتية

الخبرة العملية

Supervisor Document Controller and Archiving

Customer Service – After Sales

Receptionist

Customer Service

Customer Service Supervisor

Call Center Agent

التعليم

King Abdulaziz University

Skills

حسابات مواقع التواصل الاجتماعي

الموقع الشخصي

اللغات

العربية

الانجليزية

التدريب و الشهادات

الشهادات

Communicate Effectively with Customers.

Fundamentals of Management.

Customer Service – Know your customer.

Data Entry.

Customer Service – Know your customer.

Excellence in Customer Service

Data Entry

English Language Level B1

English language 1

التدريب

Customer Service - Know your Customer

Communicate Effectively with Customers

Customer Service - Professional Interaction

الهوايات والاهتمامات

Playing Football