Agency Officer
National Bank of Abu Dhabi
Total years of experience :0 years, 2 Months
Managed direct reports with responsibility for all day-to-day building operations, service, and related work
•Handled front line banking operations and substandard loan recovery
•Delivered quality financial advice to clients and helping clients in grow, diversify and protect their acquired wealth and investments
•Carried out daily financial transactions and to control risks and cut costs
•Spearheaded in analyzing and investigating client service requests, assessing the urgency and sensitivity of enquiries and prioritizing them accordingly
•Ensured that the services are to clients as per service levels
•Provided support with a focus on standard and high frequency procedures
•Involved in conceptualizing and implementing procedures/systems across designated area of operations for office administration & operations to ensure safe & smooth work environment
NOTABLE ACCOMPLISHMENTS
SKILL SET
•Banking Products
•Operations
•Debt portfolio Management
•Documentation / MIS
•Legal & Value Management
•Performance Monitoring
•Sales Support
•Accounts & Finance Management
•Training & Development
•Debt & Liability Reduction
•Risk Assessment & Prevention
•Team Management
•Research & Investigation
•Administration/ Operations
Articulate in handling:
•Recovery accounts portfolio with private agency behalf of National Bank of Abu Dhabi (NBAD)
•The negotiations with the default customers to settle their liabilities with the bank
•Scheduling meetings with customers, answering to their queries and sorting out possible ways to settle their liabilities
•And educating customers about bank policies and procedures, Instructing defaulted customers about the policies as per the necessity
•The issues in payment system like DDS and PDC to regularize the accounts by recommending the accounts to the concern departments
•Initiate legal actions against defaulted customers as per the bank policy.
•Recruitment of new agents, in accordance with laid down regulations regarding agent recruitment
•Operations department like upgrading customers rating with the central bank (UAE) after receiving the payments
•Write off procedures for accounts, loans and credit cards after receiving the settlement payment
•Preparation of liability letters, clearance letters and settlement letters
•ensuring flow of information to the organization by providing daily, weekly, monthly and annual report
Involved in accepting applications from applicants for passport & visa services as guidelines of the embassy of India Abu Dhabi UAE
•Effectively identified new methods for cutting operating costs while increasing services
•Preparing salary sheets, pay slips and salary certificates
•Collecting regulatory information from Indian Embassy Abu Dhabi and implementing them in the organization after taking the approval from the branch manager
•Coordinated in Case Management and was responsible for welfare support to asylum in immigration detention centers
•Improved performance by identifying possible enhancements to system
•Ensured successful and accurate implementation and adherence to guidelines by team member
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