Hotel Supervisor
Le Voyageur Inn
Total years of experience :25 years, 11 Months
Served as the primary point of contact for all matters related to the Group CEO. Responsible for providing administrative support and performing various duties, including email, handling visitors, answering incoming calls, and routing calls. Handled the Group's executive calendar and managed the complex schedule, including arranging meetings, appointments, venue, and meeting room bookings. Provided travel support, including arranging travel; securing transportation and accommodations (local and overseas); securing required permits and visas; supporting the registration process for conferences, food exhibitions, and trade shows. Performed other job-related responsibilities and duties as the CEO may direct.
Supports company operations by maintaining office systems and supervising the top mgt. office. Manage and maintain V.P. schedules, including travel arrangements. Handle confidential documents ensuring they remain secure. Read and analyze incoming communication such as memos reports and determine their significance and arrange their distribution. Open, sort, and distribute incoming correspondence (fax, email, etc.). Setup, prepare agendas, and coordinate meetings and conferences. Record minutes, compile, transcribe, and distribute accordingly.
Provide administrative support to the Hotel Manager.
Supervise the front desk, especially during high occupancy, and ensure the efficient running of the operation. Ensures various communication/directive to the Department concerned is completed promptly and disseminated accordingly.
Serve as information and communication manager in the Area G.M./Deputy Managing Director Office.
Consolidate daily revenue reports collected from the income auditor.
Draft memos, invitations, proposal letters, and other communication forms on own initiative or dictation/notes from the DMD/AGM.
Manage workflow, update and chase delegated tasks to make particular progress to deadlines.
Arrange meetings, appointments in advance and action minutes. Arrange travel requirements and logistics through internal or external agents.
Attends/Conducts resolution training regularly. Resolve escalated customer concerns as required.
Records and document all resolution interaction with clients and customers.
Responsible for the daily delivery of services through performance measures.
Maintains duties as a customer service associate and provide coaching and mentoring to peers and new hires.
Motivates staff by reinforcing the core principle of ownership, value, efficiency, and respect.
Drives performance, educate, recognize employees who are exceeding expectations.
Provides floor support when required.
Deliver extensive support as a significant role to all employees at all levels, covering communications, employee participation in management decisions, conflict and grievance resolution in line with the process provided in the existing company policies and procedures.
Conduct Focus Group Discussions participated by selected employees at all levels.
Facilitate New Hire Orientation programs for new employees covering company policies and procedures.
Conduct Exit interviews with the resigned employees (rank and file, and supervisory level).
Supervise/spearheaded all Employee Relations programs for Site 1.
Analyze comprehensive reports on H.R. visits measuring gaps and recommending interventions or programs to correct these.
Supervise all Communication Campaigns across all sites using print and electronic media.
Answer calls proficiently (Credit Card Activation/Credit Card General Inquiries)
Conducts up-selling such as Payment Protection Program and Credit Card Identity Theft Insurance during the manual activation process of the credit card
Research required information using available resources in the system.
Research misapplied payment and billing issues. Handle and resolve customer complaints.
Identifies and escalates priority issues, route calls to Fraud Department for unrecognized transactions.
Assist the Governor during meetings and district appointments. Collaborate with PGO-Consultants, Cultural Group during speaking engagement of the Governor and other official commitments. Encoded pertinent documents such as MLO incoming and outgoing communications, resolutions/provincial project proposals, purchase requests and orders.
Represented Province of Camarines Sur during Travel Market held in various locations, local and abroad.
Promoted Bicol's tourist destinations, which involved market research, advertising, and sales covering tour packages and tour routes discussion with foreign and local tourists.
Secondary Education