Wail Khaled, Owner and Partnership│

Wail Khaled

Owner and Partnership│

Tasty Group

Location
Lebanon
Education
High school or equivalent, Hospitality Management
Experience
15 years, 11 Months

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Work Experience

Total years of experience :15 years, 11 Months

Owner and Partnership│ at Tasty Group
  • Lebanon
  • My current job since June 2019
Food And Beverage Manager at Intercontinental Beach & Spa
  • Qatar - Doha
  • November 2022 to December 2022

Running the 900 Park new project built to run the world cup operation November 2022
till Present
* Creates and nurtures a property environment that emphasizes motivation,
empowerment, teamwork, continuous improvement and a passion for providing service.
* Responds quickly and proactively to employee's concerns.
* Provides proactive coaching and counseling to team members.
* Encourages and builds mutual trust, respect, and cooperation among team members.
* Ensures and maintains the productivity level of employees.
* Sets clear expectations with the employees and team leaders and ensures that
appropriate rewards are given if expectations are exceeded. Ensuring Exceptional
Customer Service.
* Provides excellent customer service.
* Serving more than 4000 persons during each service period.
* Responds quickly and proactively to guest's concerns.
* Understands the brand's service culture.
* Ensures that all employees, team leaders and managers understand the brand's
service culture.
* Sets service expectations for all guests internally and externally

Food & Beverage Manager at Saint Georges Hotel & Resor
  • Great Britain (UK)
  • April 2022 to November 2022

Responsible for all the food and beverage operations, which includes
all culinary, restaurant, beverage and room service operations. Oversees guest and
employee satisfaction, maintaining standards and meeting or exceeding financial goals.
Demonstrates knowledge and proficiency of all applicable food and beverage laws and
regulations. Develops and implements business plan for food and beverage. CORE
WORK ACTIVITIES Developing and Maintaining Budgets
* Develops and manages all financial, employee engagement and guest satisfaction
plans and actions for Food and Beverage departments.
* Maintains a positive cost management index for kitchen and restaurant operations.
* Utilizes budgets to understand financial objectives. Leading Food and Beverage Team
* Manages the Food and Beverage departments (not catering sales).
Manages all day-to-day operations. Understands employee positions well enough to
perform duties in employees' absence.
* Oversees all culinary, restaurant, beverage and room service operations.
* Creates and nurtures a property environment that emphasizes motivation,
empowerment, teamwork, continuous improvement and a passion for providing service.
* Responds quickly and proactively to employee's concerns.
* Provides proactive coaching and counseling to team members.
* Encourages and builds mutual trust, respect, and cooperation among team members.
* Ensures and maintains the productivity level of employees.
* Sets clear expectations with the employees and team leaders and ensures that
appropriate rewards are given if expectations are exceeded. Ensuring Exceptional
Customer Service.
* Provides excellent customer service.
* Responds quickly and proactively to guest's concerns.
* Understands the brand's service culture.
* Ensures that all employees, team leaders and managers understand the brand's
service culture.
* Sets service expectations for all guests internally and externally.

Food & Beverage Consultant at Phoenicia Hotels and Resorts Group
  • May 2018 to May 2019

Constanta-
Mamaia- Romania)

Restaurant General Manager at Green & Grill Beiru
  • May 2011 to August 2013
Branch Manager at Diet Center Lebanon
  • November 2011 to May 2012
Branch Manager at El Baba Sweets Lebanon
  • August 2010 to February 2011
Charge at Palm Beach Hotel Beiru
  • December 2009 to July 2010
Shift Leader at Marriott Hotel Beiru
  • January 1996 to April 2002

Education

High school or equivalent, Hospitality Management
  • at Bir Hassan hotelier college
  • September 2022
High school or equivalent, Hospitality Management
  • at Lebanese University
  • January 1996

Specialties & Skills

Food Service Management
Increasing Revenues
Coordinating Events
Sales Skills Training
Special Events
MANAGEMENT
EVENT MANAGEMENT
RECRUITING
STRATEGIC
BUDGETING
BUSINESS PLANS
COACHING
CONTINUOUS IMPROVEMENT
COUNSELING

Languages

Arabic
Expert
English
Expert