Yaman Haj M Salama

attending a pre-flight briefing, during which air cabin crew are assigned their working positions for the upcoming flight
•carrying out pre-flight duties, including checking the safety equipment, ensuring the aircraft is clean and tidy, ensuring that information in the seat pockets is up to date and that all meals and stock are on board;
•welcoming passengers on board and directing them to their seats;
• informing passengers of the aircraft safety procedures and ensuring that all hand luggage is securely stored away;
•checking all passenger seat belts and galleys are secure prior to take-off;
•making announcements on behalf of the pilot and answering passenger questions during the flight;
•serving meals and refreshments to passengers;
•selling duty-free goods and advising passengers of any allowance restrictions in force at their destination;
•reassuring passengers and ensuring that they follow safety procedures correctly in emergency situations;

Take full responsibility for the dealing with relevant customer complaints, queries and requests for information for the start to the end of the process.
•Approach all matters in a non biased and professional manner.
•Carry out relevant research as required and requested by Customer Care Manager.
•Draft documentation as required and requested.
•Prepare daily, weekly, monthly statistical reports as appropriate.
•Aid the Customer Care Manager in ensuring that all relevant standards within the customer charter are met.