Yamen Bahaa

Service Delivery Management

Operation Management

CRM management

Business Development

MS Office applications, Visio, project, Outlook, Windows , CRM

 Experienced in technical support operations.

 Excellent communication skills in terms of speaking clearly and persuasively in positive or negati

 Strong prioritization, organizational and people management skills.

 Excellent presentation & negotiation skills.

 Working under limited supervision and meet the deadlines.

 Solid Project Management experience.

 Self starter with innovative approach and confidence to embrace new ideas.

 Experience in dealing with service contracts and service agreements.

 Good understanding of different types of industries processes.

 Flexibility and ability to manage in a fast changing environment – ability to reorganize resources

 Excellence mindset striving to exceed expectations.

 Excellent communication skills in terms of speaking clearly and persuasively in positive or negati

 Ability to read and interpret documents such as safety rules, operating and maintenance instructio

 Good commercial acumen and ability to identify and solve varied business problems.

 Meets targets and deadlines while maintaining professional standard.

 Advanced knowledge of call center industry (systems, processes, techniques).

 Managing routine reports and correspondences.

 Communicate effectively at all levels.

Contact Center management

Service Delivery Management

Operation Management

CRM management