bank as "senior Fraud investigation / Risk management
Mashreq
مجموع سنوات الخبرة :6 years, 9 أشهر
working in Mashreq bank as “Senior Fraud analyst / Risk management “From May 2010 till date:
- Monitor transactional based card spends on a 24/7 basis as per bank’s procedure.
- contact cardholders / merchants, on suspicious activities and take necessary actions.
- detect possible money laundering transactions on cards and report it to Manager.
- Educating merchants about fraud awareness by providing training.
- Surprise visits if any big suspicious activity found with the companies.
- Lodging police cases with e-crimes when fraudster is caught.
● worked in Mashreq Bank as “Assistant team leader” From April 2008 till April 2010
- Supervise the shift and guaranty smooth operations.
- Guaranty that world class customer service is delivered and send daily quality report.
- Handle the entire incoming complains and make sure customer satisfaction have been achieved.
- Do end of day Audit for the overall performance and report the same to the management.
- Review the Master/Visa rules and regulations quarterly and make sure we adhere the policy.
● Worked in Mashreq Bank as a “Senior Authorization Officer” From March 2006 to March 2008.
- Deliver world class Customer services to Mashreqbank merchants and cardholders.
- Ensure the smooth operation of various installed systems.
- The review of Audit reports for fraud management and control.
- Process al type of transactions and guaranty compliance to guidelines
- Coordinate with other department for world class customer service delivery
- Coordinate with Visa/Master International to guaranty smooth/ secured transactions.
● Worked with Tele-performance Company as a “Telesales Officer”
- Telemarketing of the company products (credit cards, computers, insurance…)
- Inform the customer about our new products, promotion and guide them to choose the
most suitable product
● worked with Net-concept Company as customer care representative.
- Deliver first class service to our customers and guaranty that the request are processed on time..
● worked in Mashreq Bank as "Assistant team leader" From April 2008 till April 2010
- Supervise the shift and guaranty smooth operations.
- Guaranty that world class customer service is delivered and send daily quality report to the
Management.
- Handle the entire incoming complains and make sure customer satisfaction have been achieved.
- Review the Master/Visa rules and regulations quarterly and make sure that adherence to the policy
has been met
● Worked in Mashreq Bank as a "Senior Authorization Officer" From March 2006 to March 2008.
- Deliver world class Customer services to Mashreqbank merchants and cardholders.
- Ensure the smooth operation of various installed systems.
- The review of Audit reports for fraud management and control.
- Process al type of transactions and guaranty compliance to guidelines
- Coordinate with other department for world class customer service delivery
- Coordinate with Visa/Master International to guaranty smooth/ secured transactions.
● Worked with Tele-performance Company as a "Telesales Officer"
- Telemarketing of the company products (credit cards, computers, insurance )
- Inform the customer about our new products, promotion and guide them to choose the most suitable product
● worked with Net-concept Company as customer care representative.
- Deliver first class service to our customers and guaranty that the request are processed on time.
- Do Tele-marketing of the company product.