Ianina Barkovskaia

⎯ Expertly managed guest arrivals, seating, and flow to optimize table turnover and
enhance the overall dining experience;
⎯ Cultivated a welcoming and upscale atmosphere by proactively anticipating guest
needs and providing exceptional first impressions;
⎯ Resolved customer inquiries and complaints with empathy and efficiency, ensuring
swift and satisfactory resolutions;
⎯ Streamlined front-of-house communication by liaising between service staff,
management, and guests;
⎯ Implemented and upheld stringent service standards and restaurant policies across the
host team.

1. Recognized by management for exceptional leadership and problem-solving skills in successfully de-escalating high-pressure situations and transforming challenging guest experiences into positive outcomes.
2. Championed a team-wide initiative to enhance inter-departmental communication between the front-of-house and kitchen staff, leading to a more seamless and collaborative service environment.
3. Played a pivotal role in the successful onboarding and continuous mentorship of all new host team members, fostering a culture of excellence and professionalism.
4. Successfully safeguarded the restaurant's premium reputation by expertly managing sensitive guest feedback and implementing discreet, effective service recoveries.

⎯ Preparing and editing correspondence, presentations, and reports on behalf of the CEO,
ensuring accuracy and a professional tone
⎯ Facilitating seamless board and executive-level meetings by preparing agendas,
compiling documents, and recording precise minutes;
⎯ Managing the CEOs complex and dynamic calendar, including scheduling meetings,
coordinating appointments, and prioritizing commitments to ensure optimal time
management;
⎯ Serving as the primary point of contact and gatekeeper for the CEO, screening
communications and handling inquiries with the utmost discretion and professionalism;
⎯ Coordinating extensive domestic and international travel arrangements, including
flights, accommodation, and detailed itineraries.

1. Played an instrumental role in the successful execution of key company events and
high-stakes meetings by providing flawless logistical and administrative support.
2. Acted as a trusted liaison between the CEO and both internal stakeholders and
external partners, consistently representing the executive office with
professionalism and tact.
3. Anticipated and resolved potential scheduling conflicts and logistical challenges
before they arose, ensuring the CEOs focus remained on high-priority strategic
objectives.

⎯ Managing and processing the CEOs expense reports, credit reconciliations,
ensuring strict adherence to the companys financial policy;
⎯ Drafting and distributing internal announcements and leadership communications
to the wider team, ensuring consistent and clear messaging from the executive
office;
⎯ Maintaining an organized and confidential filing system for both digital and
physical corporate records, contracts, and executive documents;
⎯ Managing the executive office budget, tracking expenditures, processing vendor
invoices, and providing monthly cost analyses;
⎯ Directing executive office operations during the CEOs travel, making time
sensitive decisions and escalating critical matters as appropriate.

Achievements 1. Revitalized the executive meeting preparation process by introducing a
standardized briefing template, ensuring all participants were consistently well
informed and aligned.
2. Managed the monthly budgeting cycle and conducted rigorous plan-to-actual
analysis, providing key insights into financial performance and identifying areas
for improvement.
3. Maintained the highest level of confidentiality regarding all business strategies,
mergers, acquisitions, and personnel matters

⎯ Directing daily office operations, including vendor management, supply
procurement, and facility maintenance to ensure a seamless and efficient work
environment;
⎯ Implementing and managing office policies, procedures, and systems to enhance
organizational effectiveness and compliance;
⎯ Overseeing administrative budgets, tracking expenditures, and identifying cost
saving opportunities without compromising quality or service;
⎯ Leading and mentoring a team of administrative staff, fostering a positive and
collaborative work culture through training and professional development;
⎯ Acting as the primary point of contact for all office-related issues for staff and
management, resolving concerns promptly and professionally.

1. Elevated the professional standards of the office environment by introducing and enforcing new quality-focused operational protocols.
2. Recognized by senior leadership for consistently maintaining an impeccably organized and highly functional office environment amidst evolving business needs.

⎯ Providing a warm and efficient welcome for all hotel guests, managing the initial
arrival and check-in experience to set a positive tone for their stay;
⎯ Maintaining a consistently professional, empathetic, and solution-oriented
demeanor to build immediate rapport and ensure guest satisfaction from the first
point of contact;
⎯ Serving as the primary communication link between guests and hotel operations,
responding promptly to inquiries and requests via phone, email, and in-person
interaction;
⎯ Coordinating with the valet and bell desk to manage the timely arrival and
departure of guests, especially during peak periods;
⎯ Maintaining the pristine presentation and organization of the lobby, front desk,
and guest welcome areas.

1. Expertly de-escalated guest concerns and implemented effective solutions to resolve complaints, swiftly turning challenging situations into opportunities for service recovery.
2. Facilitated seamless front-desk operations by proactively communicating and coordinating with housekeeping, concierge, and management teams to uphold service standards.

⎯ Supporting the Manager in daily operational oversight, ensuring compliance with
company standards, policies, and procedures;
⎯ Leading, training, and motivating a team of frontline staff, fostering a high
performance culture through continuous coaching and development;
⎯ Managing opening and closing procedures, including cash handling, financial
reconciliations, and securing the facility;
⎯ Addressing and resolving complex customer service issues promptly, upholding
the companys reputation for exceptional service;
⎯ Monitoring inventory levels, placing supply orders, and managing vendor
relationships to maintain optimal stock and costs.

1. Recognized by senior management for exceptional leadership and operational acumen in steering the team through a peak business period.

⎯ Providing a warm and personalized welcome to guests, capturing the relaxed and
welcoming spirit of the seaside location from their first moment of arrival;
⎯ Managing high-volume guest arrivals and departures, particularly during seasonal
peaks, while maintaining a calm and efficient front desk;
⎯ Offering expert local knowledge by providing curated recommendations for
beach activities, waterfront dining, and coastal excursions;
⎯ Proactively addressing guest inquiries and concerns, delivering solutions with a
focus on ensuring a seamless and memorable holiday experience.

1. Became a trusted point of contact for international visitors, skillfully navigating language and cultural nuances to ensure their comfort and satisfaction.