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Yanal Aldwikat, Assistant Manager – Business Operations

Yanal Aldwikat

Assistant Manager – Business Operations·Overseas Shipping Inc.

Jordan

Doctorate, Accounting

Work experience

Total years of experience: 12 years, 1 months

Assistant Manager – Business Operations

January 2018 - January 2023

Overseas Shipping Inc.

Baltimore Highlands, United States

January 2018 - January 2023

• Reconfigured warehouse layout to offer storage services to local customers,
turning unused space into a profit center.

Company industry:
Maritime & Marine Engineering

Independent Service Provider

January 2018 - January 2023

Uber & Lyft

Pittsburg, United States

January 2018 - January 2023

• Completed 15, 000+ service engagements under strict time and quality metrics -
demonstrated route optimization, self-management, and customer de-escalation
skills.

Company industry:
Other Business Support Services

General Manager – Multi-Site Business Operations

January 2016 - January 2019

Retail Fuel & Convenience Business

Pittsburg, United States

January 2016 - January 2019

• Held full P&L responsibility for six locations with 36+ employees - managed staffing,
scheduling, payroll, cash flow, expense control, and supplier relationships.
• Ensured compliance with safety, service, and operational standards across all
business units.

Company industry:
Oil & Gas

Operations Manager / Project Supervisor

January 2012 - January 2016

Al-Hoot Construction & Real Estate Company

Amman, Jordan

January 2012 - January 2016

• Acted as the primary liaison between ownership, contractors, suppliers, and site
teams - resolving conflicts and maintaining clear communication.

Company industry:
Construction & Building

Finance Intern (Operations Exposure)

January 2011 - January 2012

Jordan Islamic Bank

Amman, Jordan

January 2011 - January 2012

• Assisted with financial reporting, credit file reviews, and compliance
documentation - gained exposure to regulated banking operations and risk
management.

Company industry:
Banking

Education

Indiana University of Pennsylvania

January 2026

January 2026

Doctorate, Accounting

United States

Robert Morris University

January 2021

January 2021

Master's degree, Business Administration

United States

Applied Science Private University

January 2016

January 2016

Master's degree, Accounting

Jordan

Al-Balqa' Applied University

January 2012

January 2012

Bachelor's degree, Banking And Finance

Jordan

Skills

BUSINESS OPERATIONS
Intermediate
BUSINESS OPERATIONS
Intermediate
BUSINESS ADMINISTRATION
Intermediate
BUSINESS ADMINISTRATION
Intermediate
BUSINESS TO BUSINESS
Intermediate
BUSINESS TO BUSINESS
Intermediate
GENERAL SCIENTIFIC KNOWLEDGE
Intermediate
GENERAL SCIENTIFIC KNOWLEDGE
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
LOGISTICS MANAGEMENT
Intermediate
LOGISTICS MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
PROCESS IMPROVEMENT
Intermediate
PROCESS IMPROVEMENT
Intermediate
STAKEHOLDER ENGAGEMENT
Intermediate
STAKEHOLDER ENGAGEMENT
Intermediate
STRATEGIC PLANNING
Intermediate
STRATEGIC PLANNING
Intermediate

Languages

Arabic

Beginner

English

Beginner

Training and Certifications

Certifications
HarvardX – Entrepreneurship in Emerging Economies