ىنال الصمادي

Supervise day-to-day operations in the customer service department.
Respond to customer service issues in a timely manner.
Create effective customer service procedures, policies, and standards.
Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis.
Implement an effective customer loyalty program.
Maintain accurate records and document all customer service activities and discussions.
Assess service statistics and prepare detailed reports on your findings.
Hire and train new customer service agents.
Manage the approved budget of the customer service department.
Stay informed on the latest industry techniques and methods.
Monitor relationships with existing customers through CRM systems
Ensure the CRM system provides an effective sales funnel
Develop and implement marketing techniques that will drive new customers.

Building and maintaining profitable relationships with key customers.
Overseeing the relationship with customers handled by team.
Resolving customer complaints quickly and efficiently.
Keeping customers updated on the latest products in order to increase sales.
Expanding the customer base by upselling and cross-selling.
Creat plans for key customer individual needs and addressing these.
Conducting business reviews using CRM programs.
Offer advice to clients on services and products.
Develop surveys and capture client information.
Participate in marketing campaigns.
Deal with client requests and troubleshoot problems.

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1- Social Media

• Implements a social media strategy.
• Manages social media sites.
• Engages in dialogue and monitors customer issues.
• Monitors trends and encourages adoption of social media tools.
• Implements social media campaigns.
• Manages social media campaigns.
• Uses social networking analysis tools.
• Provides feedback to higher ups.
• Searches for news/articles to post.
• Increased the interaction in social pages.
• Respond to all Messages and comments through the social media channels.

2- User Retention

• Successful experience in users service and support with a problem-solving and trouble-shooting, support, and planning/implementing proactive procedures and systems to avoid problems in the first place.
• Quickly and effectively solve user challenges.
• Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service.
• Dealing with maximum support & social tickets
• Possess solid computer skills.
• Support other sections in the corporate.

Business Development Center (BDC) is a non-profit organization committed to fostering economic development and public reform in Jordan and the Middle East. As a national and regional resource, BDC has been on the forefront of various successful multi-million dollar projects and works with a business ecosystem of potential contributors and participants such as: business service providers, government entities, universities and international partners to continue its mission of delivering effective development programming.

Our Objectives

In its endeavor to facilitate economic growth and to overcome development challenges BDC is committed to:
Promoting entrepreneurship and innovation.
Creating employment opportunities and building individual capacities for youth, women and professionals.
Managing, promoting and stimulating the creation of public-private partnerships.
Enhancing the competitiveness, sustainability and export capabilities of SMEs.
Fostering financial linkages between SMEs and financial resources.
Designing and managing programs for development and donor agencies.
Developing mutually beneficial relationships with international universities through exchange and international programs.
Encouraging social responsibility and community involvement.

Open and maintain customer accounts by recording account information
Resolve product or service problems by clarifying the customer›s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Maintain financial accounts by processing customer adjustments
Recommend potential products or services to management by collecting customer information and analyzing customer needs
Prepare product or service reports by collecting and analyzing customer information
Contribute to team effort by accomplishing related results as needed
Manage large amounts of incoming calls
Generate sales leads
Identify and assess customers› needs to achieve satisfaction
Build sustainable relationships of trust through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/team sales targets and call handling quotas
Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensureresolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Go the extra mile to engage customers
Resolve customer complaints via phone, email, mail or social media