Marketing Specialist
Ikea - Kuwait
Total years of experience :12 years, 5 Months
My tasks are the following:
• Plan, execute, and coordinate marketing plans (promotion, events, external collaboration) to increase the mall’s visitation.
• Assist in rolling out new campaign/partnership projects over multiple channels such as on-ground, social media, and paid media.
• Manage the production of marketing materials, posters, flyers, bunting, and other related documents.
• Manage and ensure information between the mall with media and the general public is timely, accurate and reinforces the mall’s brand identity and positioning.
• Establish and maintain a good network of contacts with tenants, government agencies, charity/volunteer organizations, corporate organizations, and other related parties for collaboration in marketing activities.
• Assist in the administrative and corporate records of the department.
• Support and responsible for procurement related to campaigns, and activities.
• Ad-hoc and administrative tasks as and when required by the management.
• promote an open and collaborative climate and act as an internal and external ambassador in the Kuwait market.
I work under the customer service and business development department as a customer service representative.
I implement and handle day-to-day operations of the customer service and business development department, in addition to assisting the assistant manager in performing departmental activities, handling, and processing subscribers, customer inquires and joining of new subscribers.
Furthermore, I handle the social media aspects and the image of the company. I established the social media policy and the marketing and communication policy. I also handle all marketing-related decisions.
My job responsibilities were about handling inbound customers and
assisting them with their inquiries as I moved to the E-care unit where I handled
customers inquires through Social media channels plus Whatsapp. And
handling Twitter, Instagram and Facebook and other relevant platforms.
Engages in social media presence creation on new and emerging social
media platforms. Creates dynamic written, graphics, and video contents. After
getting enough knowledge in handling the social media channels with the E-
care I was rotated to the new section of the contact centre the live chat team. I
was handling customer inquiries through the live chat from the bank website,
online banking and CBK mobile app. I handled audio and video calls as
helping customers within the online services we provide and how to register
plus other issues included in the online such as transferring funds and other
facilities we provided through our online services.
I started my training with gulf bank as a junior teller and after I finished I was handling a different role which was a senior customer service representative “head teller” for a year and a half and I have a strong background dealing with customer’s issues, AML, new accounts, KYC, supporting the operations manager in the branch, dealing with junior staff by checking their daily cash reports and other tasks that require my attention. Furthermore, I had my training around every operation aspects dealing with branch issues.
Providing banking services to customers by handling operations and the completion of transactions efficiently and accurately while giving the image of professional and courteousness in all interactions with customers, with a commitment to standards always.
Answers inquiries by clarifying desired information; researching, locating, and providing information. Sells additional services by recognizing opportunities to up-sell accounts; explaining new features. Updates job knowledge by participating in educational opportunities. Enhances Organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
I assist the customers with itinerary changes, flight reservations, Besides this, I also help passengers with providing flight information, issuing tickets, check-in in, solving ticket-related problems, and checking baggage. I also upgrade the seats and reissues seats for them when no seats are available in the flight. Besides this, he also checks the boarding passes of the passengers.
• Develop my understanding of why customers buy and how marketers can influence their buying. • Learn how the latest marketing trends and emerging practices, such as social and environmental sustainability, are applied in different contexts. • Incorporate marketing as part of a qualification that covers other aspects of business and management or computing and IT.
high school degree