Sales & Operations Lead
Tazah Technologies
Total des années d'expérience :14 years, 0 Mois
- Retailer addition Planning.
- Assess the market to gather insights and competitor information
- Ensuring smooth channel upkeep.
- Timely retailers Complaints resolutions.
- Look after warehouse/financial Operations
- End to End management & ownership of Telenor franchise channel operations.
- Ensuring smooth and error-free channel upkeep on all franchise channel-related processes & systems.
- Successful execution of BVS deployment/re-deployment and health checks.
- Ensure smooth GSM/FS Business operations.
- Ensure MOM GSM/FS business growth and retail out reach for customer serving.
- Provides BVS Device Operational & Management Support.
- Managing Buffer Stock and responsible for Regional Stock Keeping.
- Support Retail Planning on developing BVS Systems & Processes and New Product/Service Enablement.
- Managing BVS Complaint Management System.
- Conduct Monthly or need base Device Audits.
. Oversee First Call Activation (FCA) along with primary and secondary recharge.
. Manage the Franchise and provide timely and effective communication of targets.
. Assess the market to gather insights and competitor information.
. Plan routes and set targets for RSOs.
. Monitor Profitability and staffing at franchise end.
. Motivate franchise and retail staff and plan training sessions.
. Expand retail footprint to increase availability of Products and Services.
. Ensure and improve Quality of Sales by improving technique and follow-up.
Franchise Operations & April 01, 2013 to date
Telenor Pakistan
Planning Specialist: Key Roles and Responsibilities: • End to End Franchise Channel Management
• Franchise Channel Commissioning Management
• Access Management of Franchises - All Systems
• Manage Quarterly Audits & Franchise Tax Issues
• Manage Configuration Changes in BSS System
• Franchise Induction / Termination and Renewals
• Inventory Categories, Price Commission Definitions, Policies & Configurations
• Types, users & relationship Review / PTA Franchise Rep.
• BSS end to end Operations Management
• Regional Operational Support
MNP Specialist: Telenor Pakistan September 01, 2010 to March 31, 2013
Key Roles and Responsibilities: • Initiate timely coordination with Other Operators on daily basis.
• Effective follow up on achieving resolution with in specified TATs.
• Strategy & planning for reducing port-outs and retention of existing customer base.
• Communicate to each functional representative the scope, schedule and financial
terms of MNP-related activities with the purpose to secure necessary operational
involvement.
• Handling PMD (Pakistan Mobile Database), PTA queries (Pakistan Telecommunication
Authority)
• Facilitation of port-ins & port-outs within MNP guidelines & new MNP CRs & projects,
Handling Frauds
• Smooth processing of corporate cases.
• Reporting and analysis.
Management Executive: 2010
Key Roles and Responsibilities: • Analyzing current status with respect to service quality.
• Traffic on different touch points.
• Identify improvement areas.
• Develop Project Mandate.
• Develop Project Time Line.
• Identify Resource Requirement.
• Identify Stakeholders.
• Project Status Report Presentation to Steering Committee.
• Responsible for Project Completion in Agreed Time line.
• Regularly provide the management with Visibility towards traffic at all service touch
points.
• Regularly provide the management with Visibility towards loss of revenue due to poor
service.
• Execute projects to ensure achievement of CRM function goals
Customer Service Executive: July 01, 2007 to July 31, 2008
Telenor Pakistan
(Islamabad Office)
Key Roles and Responsibilities: • Providing on-the-spot guidance to Customers by addressing their problem.
• Forwarding queries and suggestions to the concerned departments.
• Help HR in coordinating Interviews for the new comers for WIC.
• Activation of official connections and handling system related issues regarding official
numbers.
• Handling of Post Paid F&F Connections.
• Country wide coordination of Siebel & Tracker Issues highlighted by WIC's.
• Part of Siebel Release Testing team from WIC side.
• System Trainings for WIC.
• Coordination for launching of new WIC for region.
Customer Service Executive: February 13, 2005 to June 30, 2007
Telenor Pakistan
(Rawalpindi Office)
Key Roles and Responsibilities: • Act as a backup supervisor for the center.
• Providing on-the-spot guidance to Customers by addressing their problem.
• Forwarding queries and suggestions to the concerned departments.
• Handling of Administration related activities of the Rawalpindi Office.
• Inventory Handling.
Assistant to Director: Worked as Assistant to Director Network Nov 01, 2004 to Feb 11, 2005
Planning and Design Telenor Pakistan
Key Roles and Responsibilities: • Assisting in day to day activities of the department.
• Coordinating with the roll out team in FAB forms.
MBA Mohammad Ali Jinnah University, Islamabad April, 2004
