yara abouzelam

Full P&L responsibility for the logistics and freight division.

KEY ACHIEVEMENTS
→ Built the logistics commercial function from inception during a period of company financial distress
→ Scaled the team to 10 across sales, operations, customer service, and warehouse coordination
→ Retained 100% of key accounts through COVID-19 disruption via proactive carrier renegotiation and agile freight rerouting

9-YEAR FREIGHT PORTFOLIO (2017-2025)
→ 3, 751 containers / 7, 502 TEU under management
→ Peak year (2018): 881 containers / 1, 762 TEU
→ Sea (primary), air, and land freight across Far East, GCC, and international corridors

CROSS-TRADE AND THIRD-COUNTRY SHIPMENTS
EU-to-GCC, US-to-China, and other international corridors managed as third-country forwarder. Switch B/L coordination across multi-jurisdiction documentation.

BLUE-CHIP CLIENT PORTFOLIO
Landmark Group · Aramex · Huda Beauty · Nexus Gulf Oil · Abu Dhabi Pallets · Al Jabber Construction

UAE TRADE-COMPLIANCE COMMAND
Dubai Trade portal · Mirsal 1 declarations · MOFA attestation · Chamber of Commerce certifications · Municipality clearance for all cargo types including reefer, out-of-gauge (OOG), Dangerous Goods (DG: IMO/IMDG sea, IATA air), and project cargo.

TRADE DOCUMENTATION
Master and House Bills of Lading · Switch B/L arrangements · Certificates of Origin · Commercial documentation across all freight modes.

COMMERCIAL-LEGAL DISPUTE RESOLUTION
Three sophisticated cases protecting employer interests: abandoned-container destination charges (defended via shipping regulations); abandoned cargo (reduced charges with compensating sale); Switch B/L pre-payment release (protected via documentary safeguards).

Works closely with company director to analyze and evaluate business opportunities Leverages the capability of the company Business Units to assist in generating revenue by direct involvement in the tendering process, enhancing profit by better execution of the business, and provide guidance to the company by thorough understanding of the customer procurement and sourcing strategies Take the lead of MCL marketing activities such as Exhibitions, Technical conferences, Website, marketing tools..etc Work in conjunction with GM’s to prepare the Business Plans of MCL business Units Create a value proposition for company offers Create a value proposition for business opportunities that compliment shipping sector. Link with the Contract Mangers of our customers Serves as management interface and is responsible for MCL business Units Communication within the account organization Responsible for developing and maintaining profitable relationships with both existing clients and potential customers, typically from a mid- level Manager up to an Exec level manager. Develop and maintains customer contacts for the purpose of assessing local needs and service quality. Collaborates with Business Development and Technology managers to develop and implement business strategy that enhance our Revenue, Importation (Sourcing, Costing and Purchasing, Shipping) Preparing offers to both existing and new clients Meeting with clients to discuss new requirements for product development and sourcing.

Ensuring the teams proficiency in superior handling of all clients in a proactive manner Managing a team of 4 staff by providing specialized business travel expertise on a daily basis Delivering superior customer service by successfully achieving prescribed revenue targets as a result Effectively handling and resolve Customers complaints to maintain business rapport Liaising with various internal and external stakeholders to translate the business requirements into functional specifications

Providing the highest level of service in order to sell Travel products, Airline Tickets and services and to assist customers with managing their travel plans Using my working knowledge on leading global distribution systems GDSs (Amadeus, etc) Ensuring that the highest standard of customer service is provided to customers