Yara Al Terek

Acted as primary contact between CMHC and 5+ external inspection companies,
managing complex compliance inquiries and ensuring all reports met regulatory
standards.
Processed departmental invoices and payments, coordinating with finance teams
across multiple units.
Reviewed and validated hundreds of inspection reports for accuracy, identifying
discrepancies and reducing error rates.
Led process improvement initiatives, including:
Creating detailed process manuals and process maps for internal workflows.
Designing Excel trackers to monitor inspection progress and identify bottlenecks.
Developing invoice and email templates to standardize communication with
external partners.
Conducted real estate market research and performed sales data entry to support
CMHC's market analysis functions.
Used Power BI to extract reports, validate data, and streamline monthly reporting.
Coordinated scheduling, monthly performance reviews, and documentation to
support data-driven decision-making.

Opened accounts, credit cards, processed loan applications, and provided tailored
financial solutions to personal and small business clients, improving client
engagement and satisfaction.
Guided newcomers to Canada through banking onboarding, explaining digital tools
and helping them navigate technical processes.
Resolved complex client inquiries under pressure while maintaining compliance with
KYC and regulatory requirements.

Led a team of 8 tellers, distributing tasks, monitoring performance, ensuring service
consistency, and solved complex client issues.
Owned branch treasury of approximately $250, 000 CAD, managing cash flow,
balancing daily transactions, and ordering supplies.
Trained and mentored junior staff on compliance, transaction accuracy, and client
service standards.
Contributed to process improvements that enhanced accuracy, reduced errors, and
improved client satisfaction scores.
Assisted branch manager with office supply ordering, archive organization, and
administrative tasks.

Delivered accurate transaction processing and problem-solving for customer concerns.