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Yara Badr ElWegoud , Operations Specialist - Supply Chain (Procurement - Inventory Mgmt - Order Mgmt)

Yara Badr ElWegoud

Operations Specialist - Supply Chain (Procurement - Inventory Mgmt - Order Mgmt)·Aya

Egypt

Bachelor's degree, Arts And Education

Work experience

Total years of experience: 9 years, 4 months

Operations Specialist - Supply Chain (Procurement - Inventory Mgmt - Order Mgmt)

July 2024 - Present

Aya

Riyadh, Saudi Arabia

July 2024 - Present

Company industry:
Fashion & Apparel

Operations Specialist - Supply Chain (Procurement - Inventory Mgmt - Order Mgmt)

July 2024 - Present

Aya

Riyadh, Saudi Arabia •Remote

July 2024 - Present

Company industry:
Fashion & Apparel

Billing Specialist

March 2024 - Present

Coral Technology

Oklahoma, United States

March 2024 - Present

Company industry:
Other Healthcare Services
Job role:
Accounting and Auditing

Billing Specialist (Medical)

March 2024 - Present

Coral Technology

Oklahoma, United States •Remote

March 2024 - Present

Company industry:
Software Development

Spelling Partner Support

January 2022 - Present

Amazon - Egypt

Cairo, Egypt

January 2022 - Present

Responsibilities include, but are not limited to:
• Supporting Amazons Selling Partner’s to solve any incoming issues via 3 channels of communication (Phone, Email & Chat)
• Managing high volumes of inbound and outbound calls, emails and chats in a timely manner
• Identifying customers’ needs, clarify information, research every issue and providing solutions
• Exemplifying Amazons Leadership Principle for Customer Obsession by consistently displaying a genuine empathy and passion for our customers, delivering an exceptional customer care experience with every contact.
• Building sustainable relationships and engaging customers by going the extra mile
• Ability to oversee and achieve various productivity and quality targets and metrics
• Open to collaborating with various internal stakeholders and teams
• Documenting all Selling Partner interactions and information according to standard operating procedures
• Ability to troubleshoot and provide product guidance and support to all Amazons Sellers and Vendors
• Attend regular training sessions, and learn product details and key selling points of products and technologies.
• Any other duties and special projects as directed by management in keeping with the employee’s skills and experience
• Ability to work shifts and weekends to accommodate Amazon´s opening hours, 7 days a week” To note, the shifts cannot be confirmed prior to joining Amazon as they are not determined until after the training period.
Company industry:
Internet & E-commerce
Job role:
Support Services

Partner Success Manager - Supply Chain Specialist

November 2025 - March 2026

Teaspoon

California, United States

November 2025 - March 2026

Food Services/Restaurants/Catering
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Hospitality and Tourism

Operations Manager

September 2023 - February 2026

German Online Tutor - GOT

Berlin, Germany

September 2023 - February 2026

Training Coaching.
Company industry:
Training & Education Center
Job role:
Management

Selling Partner Support Associate

January 2022 - March 2024

Amazon

Cairo, Egypt

January 2022 - March 2024

Company industry:
Internet & E-commerce
Job role:
Customer Service and Call Center

Tutor

September 2021 - June 2023

Orcas

Cairo, Egypt

September 2021 - June 2023

E-Learning.
Company industry:
Retail & Wholesale
Job role:
Teaching and Academics

English As A Foreign Language Teacher

December 2021 - January 2023

Orcas

Cairo, Egypt

December 2021 - January 2023

Company industry:
1342
Job role:
Teaching and Academics

Diamond Customer Service Representative - Senior Agent

April 2021 - January 2022

Abu Dhabi Islamic Bank

Cairo, Egypt

April 2021 - January 2022

Company industry:
Banking

Diamond Customer Service Representative - Senior Agent

April 2021 - January 2022

Abu Dhabi Islamic Bank

Cairo, Egypt

April 2021 - January 2022

Company industry:
Banking

Diamond Customer Service Representative

May 2019 - January 2022

Abu Dhabi Islamic Bank - Egypt

Cairo, Egypt

May 2019 - January 2022

- Attracts potential customers by answering product and service questions; suggesting information about other products and services.
- Lead and support new agents after training.
- Acting as a first-tier on the floor.
- Perform required tasks for the team such as; adherence consideration, translating scripts from Arabic to English, etc..
- Opens customer accounts by recording account information.
- Maintains customer records by updating account information.
- Applying and tracking customers requests via CRM.
- Resolves product or service problems by clarifying the customers complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Maintains financial accounts by processing customer adjustments.
- Recommends potential products or services to management by collecting customer information and analyzing customer needs.
- Prepares product or service reports by collecting and analyzing customer information.
- Contributes to team effort by accomplishing related results as needed.
- Handle English inbound and outbound calls
Company industry:
Banking
Job role:
Banking

Retail Digital Support Representative

August 2020 - April 2021

Abu Dhabi Islamic Bank - Egypt

Cairo, Egypt

August 2020 - April 2021

- Deliver the highest level of customer service through effective troubleshooting and technical support.
- Elevate customer experiences through the use of on-line technology
- Handle the day to day operations, escalate cases as needed.
- Support customers via different channels.
- Gather customers feedback on a weekly/monthly report.
- Follow up on all pending cases on daily basis ensuring that the best customers experience provided consistently.
- Escalating complaints, technical, marketing, sales and partnership related cases to concerned departments.
- Perform any tasks assigned from the Digital Support Team Leader.
-Advise customers on the adoption of digital services and education of users.
- Ensure customers are referred to appropriate channel for the completion of out of scope transactions.
Company industry:
Banking
Job role:
Banking

Retail Digital Support Representative

August 2020 - April 2021

Abu Dhabi Islamic Bank

Cairo, Egypt

August 2020 - April 2021

Company industry:
Banking

Teaching Centre Manager and Chief Technical Officer

July 2018 - November 2020

TongueO

Cairo, Egypt

July 2018 - November 2020

E-Learning, Training and Coaching.
Company industry:
Primary, Prep, & Secondary School
Job role:
Management

Retail Customer Service Representative

May 2019 - August 2020

Abu Dhabi Islamic Bank

Cairo, Egypt

May 2019 - August 2020

Banking, Investment Banking.
Company industry:
Banking
Job role:
Customer Service and Call Center

Coordinator and Public Relations at Cambridge Consultancy Research and Training

March 2019 - July 2019

Cambridge Consultancy Research and Training

Manama, Bahrain

March 2019 - July 2019

Company industry:
1342
Job role:
Marketing and PR

Coordinator and Public Relations

March 2019 - July 2019

Cambridge Consultancy Research and Training

London, United Kingdom

March 2019 - July 2019

Coaching
Company industry:
Training & Education Center
Job role:
Administration

Coordinator and Public Relations

March 2019 - July 2019

Cambridge Consultancy Research and Training

London, United Kingdom •Remote

March 2019 - July 2019

Coaching
Company industry:
Training & Education Center
Job role:
Administration

Content/Copy writer at Outstanding for Publicity and Advertising W.L.L

January 2019 - July 2019

Outstanding for Publicity and Advertising W.L.L

Manama, Bahrain

January 2019 - July 2019

Company industry:
Advertising
Job role:
Marketing and PR

Teacher Assistant

September 2018 - March 2019

British international School Madinaty

Cairo, Egypt

September 2018 - March 2019

Reinforce lessons presented by teachers by reviewing material with students one-on-one or in small groups.
- Enforce school and class rules to help teach students proper behavior.
- Help teachers with record keeping, such as tracking attendance and calculating grades.
- Working with students of different abilities and backgrounds with patience specially ones who struggle with material.
- Responsible for Students moving back and forth from class to class.
- Helping with school events, trips and activities.
- Assist in day-to-day management of the learning environment, e.g. preparing resources, contribute to classroom displays.
- Undertake routine administrative tasks, such as checking Home/Record books, attendance logs, permission slips and payments.
Company industry:
Primary, Prep, & Secondary School
Job role:
Teaching and Academics

Teacher Assistant

September 2018 - February 2019

Gems Education

Cairo, Egypt

September 2018 - February 2019

Company industry:
Primary, Prep, & Secondary School
Job role:
Teaching and Academics

English Language Instructor

September 2018 - February 2019

Speakup

Cairo, Egypt

September 2018 - February 2019

Company industry:
Primary, Prep, & Secondary School
Job role:
Teaching and Academics

Kids English Instructor

May 2017 - September 2018

E-planet

Cairo, Egypt

May 2017 - September 2018

Company industry:
Primary, Prep, & Secondary School

Learning Mentor and English Instructor

February 2017 - October 2017

Qordova

Cairo, Egypt

February 2017 - October 2017

Company industry:
Training & Education Center

Education

Ain Shams University

June 2018

June 2018

Bachelor's degree, Arts And Education

Egypt

GPA (percentage): 85%

GPA (percentage): 85%

Ain Shams University (ASU)

January 2018

January 2018

Bachelor's degree, Adult Education

Egypt

Skills

Typing
Expert
Typing
Expert
Teaching
Expert
Teaching
Expert
Problem Solving
Expert
Problem Solving
Expert
Administration
Intermediate
Administration
Intermediate
Reconciliation
Beginner
Reconciliation
Beginner
B2B
Intermediate
B2B
Intermediate
Operations
Expert
Operations
Expert
Microsoft Office Apps
Intermediate
Microsoft Office Apps
Intermediate
Office Administration
Intermediate
Office Administration
Intermediate
Business Development
Intermediate
Business Development
Intermediate
Operation
Expert
Operation
Expert
Office Management
Intermediate
Office Management
Intermediate
Banking
Intermediate
Banking
Intermediate
Outlook
Expert
Outlook
Expert
Key Account Management
Intermediate
Key Account Management
Intermediate
Negotiation
Intermediate
Negotiation
Intermediate
Microsoft CRM
Intermediate
Microsoft CRM
Intermediate
Project Management
Intermediate
Project Management
Intermediate
Language Teaching
Expert
Language Teaching
Expert
Oracle General Ledger
Beginner
Oracle General Ledger
Beginner
Management
Intermediate
Management
Intermediate
Microsoft Office
Intermediate
Microsoft Office
Intermediate
Customer Service
Expert
Customer Service
Expert
BILLING
Intermediate
BILLING
Intermediate
COMPLIANCE MANAGEMENT
Intermediate
COMPLIANCE MANAGEMENT
Intermediate
E LEARNING DEVELOPMENT
Intermediate
E LEARNING DEVELOPMENT
Intermediate
HEALTHCARE SERVICES
Intermediate
HEALTHCARE SERVICES
Intermediate
HOSPITALITY
Intermediate
HOSPITALITY
Intermediate
SELLING TECHNIQUES
Intermediate
SELLING TECHNIQUES
Intermediate
INVESTMENT BANKING
Intermediate
INVESTMENT BANKING
Intermediate

Social profiles

Personal Website
Personal Website

URL removed due to policy violation. Please contact support for further information.

Languages

English
Expert
Arabic
Native Speaker
French
Beginner

Training and Certifications

Certifications
Teaching
English Language Advanced Level
Advanced General English Level (Score: A)
Communication Skills for Call Center Agents
Sales Skills
Emotional Intelligence
Selling Skills
Selling Partner Support - ILAC- High Value Assessment
Selling Partner Support - ILAC- Low Value Assessment
SPS- FBA - Send to
SPS -ESD- Providing a Great Selling Partner Experience
Supply chain
Fulfillment and logistics
SPS- Culture Training
Six Sigma
SQL Basics
Teaching
English Language Advanced Level
Advanced General English Level (Score: A)
Communication Skills for Call Center Agents
Sales Skills
Emotional Intelligence
Selling Skills
Selling Partner Support - ILAC- High Value Assessment
Selling Partner Support - ILAC- Low Value Assessment
SPS- FBA - Send to
SPS -ESD- Providing a Great Selling Partner Experience
Supply chain
Fulfillment and logistics
SPS- Culture Training
Six Sigma
SQL Basics
Advanced General English Level
Jan 2018
Training
Emotional Intelligence
Red Rock International
Oct 2020