Sales and Service officer
Mashreq Bank-
Total years of experience :4 years, 4 Months
Attract new to Bank customers and add new companies to the
bank approved list.
* Promoting for personal loan, credit cards, easy cash, balance
building, saving plan, investment products with achieving KPA
and KPI on monthly basis.
* Ensure providing the customers with the latest personal loan and
credit card offers.
* Daily calling and visits activity to increase the sales numbers.
* Submitting the maximum number of the personal loan applica-
tions along with the credit cards.
* Deal directly with customers either by telephone, electronically
or face to face.
* Handle and resolve customer complaints, accounts, ATM and
credit cards.
* Perform customer verifications.
* Set up new customer accounts, activate dormant accounts, block
accounts and closing accounts.
* Organize workflow in the branch to meet customer timeframes.
To provide customers financial services.
* Promoting for personal loan, home loan and credit cards prod-
ucts.
* Process orders, forms, applications and requests.
* Direct requests and unresolved issues to the designated resource.
* Manage customers' accounts, ATM and credit cards.
* Record details of inquiries, comments and complaints
Opening accounts and handling credit cards and ATM issues.
* Handle complaints, provide appropriate solutions and alterna-
tives within the time limits; follow up to ensure resolution.
* Keep records of customer interactions, process customer ac-
counts and file documents.
* Maintain an updated knowledge of bank products and fulfill op-
portunities to Cross sell bank products & services.
* Undertake outside visits to solicit new customers and serve exist-
ing Customers in coordination with senior customer service.
* Process loans activities by meeting with customers.
* Achieve the target on monthly basis.
French and English Language studies
