Reservation Agent
Four Seasons
Total years of experience :3 years, 7 Months
Working as a communication agent in reservations department. Checking daily opera reports, answering phone calls (internal & external), arranging wake-up calls, updating guest profiles, preferences and glitches. Arranging new group profiles.
Providing an efficient, courteous, and responsive travel booking service to holidaymakers. Creating tailor
made luxury holidays to suit clients and ensuring that all administrative terms and conditions of contracts
are adhered, providing customer with travel information, responding to public inquiries, helping people to plan, choose and arrange their holiday, follow up with them and make sure they had an amazing holiday after they are back.
Develop and manage internet marketing which involves creating, measuring, analyzing, and then optimizing online marketing programs with the aim of realizing Internet marketing objectives.
working in the front desk requires comunication skills wich i had to deal with guest and other colleagues