Flight Attendant Premium Business Class/Corporate Customer Care Service Training facilitator
Gulf Air
Total years of experience :28 years, 10 Months
Specialised in Customer care Servise delivery for Premium Business Class Customers. Facilitated and trained Gulf Air staff under the Corporate Customer Care Service Training Programm in liaison with the Corporate Training and People Development Department in Gulf Air.
-Acquired mobile network sites in order to enhance the coverage, eliminate network problems.
-Negotiated with the owners of the properties where a target sites to be build. Marketed and represented the idea of mobile network communications.
-Handled all the needed forms of documentation, provided coordination for complete follow up of the acquisition stage of the project until accepted for construction.
-Obtained and updated research on health and safety issues as the most controversial topic in Egypt affecting positive result of negotiations.
-Provided excellent service for the passengers as by airline standards and above.
-Improved the safety and overall knowledge, was able to perform emergency drills and procedures. I used to get the highest marks from my supervisors as well for my annual exams stated by ECAA.
-Was an active team player in a dynamic and challenging environment of charter airline, flexible to customers and crew needs and showed outstanding performance in all the job requirement fields.
-All the cabin crew duties as above, plus:
-As a crew leader and rank provided communication link between the passengers, cabin crew and flight crew, station representatives.
-Performed safety briefings, crew training and evaluation programs. Acted flight supervisor for many flights.
-Experienced in First Class and Business Class service.
-Cited by cabin crew manager in available reference letter as having “high profile of leadership and driven in equal measure by both quality and efficiency”.
-Managed marketing activities and created marketing plans for production and distribution of industrial equipment and products.
-Worked on advertisement and printing materials, invented new ideas in the highlight of Russian-Egyptian industrial cooperation
Provided language support and Scientific Technical Translation Services for number of reputed Scientific Research Institutes in Academic Town, Novosibirsk region, while studying in High School.
Math Teacher /Teaching Math in Foreign Language Diploma.