IT Support Engineer
Injazat Data Systems
Total years of experience :17 years, 8 Months
Working on HP Service Manager to manage service support tickets.
Provide on-site support for desktops, laptops, IP phones and network for municipality staff and managers.
Performing basic Active Directory operations on users’ and computers’ properties.
Installation and configuration of network printers and scanners and managing print server.
Performing basic support jobs from password reset, outlook cleanup, mail archiving to OS installation from images and so on.
Installation of various software applications.
IT Administrator, Modern Distillery Co. Ltd., Khartoum North, Sudan
June 2007 - present
● Managing and supporting the company's network and workstations;
● started the company's website;
● installing, supporting and maintaining new server hardware and software infrastructure;
● managing email, anti spam and virus protection;
● setting up user accounts, permissions and passwords;
● monitoring network usage;
● ensuring the most cost-effective and efficient use of servers;
● suggesting and providing IT solutions to business and management problems;
● ensuring that all IT equipment complies with industry standards;
● analyzing and resolving faults, ranging from a major system crash to a forgotten passwords;
● undertaking routine preventative measures and implementing, maintaining and monitoring network security, particularly if the network connects to the Internet;
● providing training and technical support for users with varying levels of IT knowledge and competence;
● supervising other staff, such as help desk technicians;
● working closely with other departments/organizations and collaborating with other IT staff;
● planning and implementing future IT developments and undertaking project work;
● managing the website and keeping internal networks running;
● monitoring the use of the web by employees.
Freelancer web designer, Sudan
August 2005 - present
● contracts with customers and prepares the requirements, deliver the final product, train the customer, and provide technical support.
● Technical work involves: Dreamweaver, Photoshop, Flash, and text editors.
● Installing, customizing, and editing joomla sites, phpnuke, mambo, moodle and the like.
● Designed a PHP/MySQL web application that manages science laboratories' inventories and handles lessons orders. This web application is published as open source at sourceforge.net network: http://sciencelabinv.sourceforge.net/
Technical Skills
● Configuring TCP/IP settings on multiple computers to participate in a network.
● Connecting PCs to wired/wireless Ethernet network.
● Configuring and optimise network services.
● Configuring sharing services in network servers and workstations.
● Installation, troubleshooting of MS windows OS (98, 2000, Me, XP, and 7)
● Installation, troubleshooting of linux operating system (Ubuntu and Redhat/fedora)
● Installation, configuring, and troubleshooting of apache, Mysql, and PHP on linux and windows systems.
● Administering, troubleshooting and monitoring the Local Area Network LAN.
● Email Clients (Outlook, Outlook Express, Evolution, and Thunderbird)
● IT Technical support / Customer care.
● Maintaining, troubleshooting computers hardware
● Installation and configuration of Windows 2003 Server and XP Professional
● Configuration of Active Directory and DNS in Windows 2003.
● Managing system policies, Group policies, user rights etc.
● Taking backup of Data.
● Taking care of Servers and client system's hardware.
● Dealing with vendors on requirement,
● Hardware & Software installation.
● Servicing & Troubleshooting of Laptop, Printers and installation of modem, Ethernet cards etc.
● Postgraduate Diploma in Information Technology, Faculty of Mathematical Sciences, University of Khartoum 2009, Sudan.
Postgraduate Diploma in Information Technology, Faculty of Mathematical Sciences, University of Khartoum April 2010, Sudan.
● Two-year English course and awarded an English Proficiency Certificate- University of Khartoum, 1995, Sudan.