Network and ISP support
Digital Technology
Total years of experience :13 years, 7 Months
•Troubleshooting all queries and complaints from customers. Resolving them in time.
•Handling all routing and switching configuration and changes required by the client.
•Dealing with connectivity issues and making sure correct paths are defined in routing table.
•Dealing with the ticket system. Ensure all tickets are dealt in timely manner.
•Handing out IP to the customers, changing IP depending on customer’s requirements.
•Migration on customers from one network to another network.
•Configure and support for point to point and multi point VPN services.
•Making sure customers are getting correct bandwidth as per SLA.
•Monitor customer links on Cacti and PRTG for bandwidth utilization.
•Provide assistance to customers with remote access and direct tests.
•Coordinating with the wireless team for correct installation of Microwave devices.
•Checking Ubiquiti web interface for point to point connection signals.
A midsize IT support company which caters corporate sector. Deals in accessories, maintenance and implementation of IT infrastructure.
*Installation, configuration and troubleshooting cisco routers and switches.
*LAN/WAN design and monitoring to ensure all networks are up and running.
* Good understanding of OSI model (IP, ARP, ICMP, UDP, TCP, SMTP, FTP, TFTP).
*Configuring an Internet work with the help of WAN technologies like PPP.
*Implementing client side PPOE.
*Implementing Layer 2 switching. VLAN, dot1q, VTP and STP.
*Implementing security policies like ACL, GRE tunnel, AAA (TACACS+ and RADIUS).
*Performing security audits, identifying missing ACL's.
*Implementation of DHCP, HSRP, TFTP.
*Configuration of routing protocols. OSPF, EIGRP and RIP.
*Monitoring OSPF networks are correctly configured. ABR and DR are configured properly.
*Monitoring of Voip and QOS operations.
*Working with various scanning and sniffing tools.
Hardware :