ياسر خان, Executive Voice Wholesales

ياسر خان

Executive Voice Wholesales

Wi-tribe Pakistan

البلد
باكستان - إسلام أباد
التعليم
ماجستير, Marketing
الخبرات
15 years, 5 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :15 years, 5 أشهر

Executive Voice Wholesales في Wi-tribe Pakistan
  • باكستان - إسلام أباد
  • أشغل هذه الوظيفة منذ يونيو 2012

 To have interconnects with carriers globally/Tier 1 operators by having legal agreements duly signed after the rates negotiation.
 Ensuring current customer base provides the maximum traffic & margins intact for the company.
 Responsible for making & maintaining the database of the existing & potential clients for VoIP business.
 Working as a focal person to interact with the present clients & their issues regarding payment settlement, minute’s dispute, addition of their minutes into their respective account etc.
 A point of contact between the client(s) and the finance department.
 Broader responsibilities include finding new customer(s) for the company to expand their wholesale & retail business base.
 Finding new clientele through different forums like LinkedIn, Google, Groups etc.
 Responsible for sending analytical & financial reports to the top management.

Assistant Manager Marketing/Customer Care في REDtone Telecommunications Pakistan (Pvt.) Limited
  • باكستان - إسلام أباد
  • سبتمبر 2011 إلى يناير 2012

 Develop and maintained critical relationships with the incumbent and carriers.
 Devise periodic Sales & Marketing plan for International bandwidth services by identifying the target market and implementing sales strategies focusing on the attainment of significant market share.
 Carrier Sales (wholesale and retail) for voice business with tier 1 and GSM operators/ISPs in Pakistan & world over.
 Attending telecom conferences for business meet with prospects and potential partners/clients.
 Interconnect with direct carriers globally, devise business case, negotiate rate and reduction, legal and agreement streamlining.
 Monitor customer usages on daily basis to assure traffic retention and increases.
 Analyses of forecasted traffic from all prepay customers.
 Follow-up with existing customers to ensure continuous services from them. Analyze the potential of current customers and grow them accordingly.
 Search new customers from Google or Forums. Designing sales and marketing strategy for prospective customers on board.
 Prepare exclusive offers by email to existing/potential customers on all upcoming events offer.

Marketing Officer- BGAN في REDtone Telecommunications Pakistan (Pvt.) Limited, Islamabad
  • باكستان - إسلام أباد
  • يونيو 2010 إلى أغسطس 2011

 Prepared Marketing Material For BGAN (Brochures & Give- way’s)
 Compare prices, specifications, and delivery dates in order to determine the best bid among potential suppliers.
 Prepare purchase orders and send copies to suppliers and to customers.
 Determine if inventory quantities are sufficient for needs, ordering more materials when necessary.
 Respond to customer and supplier inquiries about order status, changes, or cancellations.
 Contact suppliers in order to schedule or expedite deliveries and to resolve shortages, missed or late deliveries.

Executive Customer Care في REDtone Telecommunications Pakistan (Pvt.) Limited
  • باكستان - إسلام أباد
  • سبتمبر 2008 إلى مايو 2010

 Daily Traffic Monitoring / SERVER Monitoring
 Customer Complaints Resolving & Managing The Follow Up Till The Customer Satisfaction
 Doing The Top-Up For Customers On Their Request
 Resolving Their Queries On Time Regarding Top-Up
 Courtesy Calls To The Low Traffic Customers
 Conduct Training to New Customer Care Executives and Provide Full Support to Them.
 Works with the Assistant Manager Customer Care to Manage Framework and Philosophy For the Customer Care Centre Focusing for Customer Satisfaction
 Dealing with issues of Corporate Customers, Taking Their Feed back
 Took Complains and Escalate Them to Concerned Departments
 Providing Support through HELP LINE to Consumers Having Difficulties in Using Services.
 Listening Attentively to Clients and Suggesting Services to Meet Their Requirements.
 Making Weekly and Daily Reports Using MS. Excel & Sending it to the Concerned Manager
 Working with Different Software’s Such As Spirit Server, MRP, RCustCare and Gateway Registration.

الخلفية التعليمية

ماجستير, Marketing
  • في Allama Iqbal Open University, Islamabad
  • سبتمبر 2012
بكالوريوس, Marketing
  • في CECOS University of IT & Emerging Sciences, Peshawar
  • ديسمبر 2007

Scholarship Holder Throughout Bachelors

Specialties & Skills

Presentation Skills Coaching
After Sales Support
Marketing Support
Customer Satisfaction Analysis
Sales Skills Training
Presentation Skills
Languages

اللغات

الانجليزية
متمرّس
الأوردو
متمرّس
الباشتو
متمرّس

التدريب و الشهادات

Documentation & Writing Skills (الشهادة)
تاريخ الدورة:
August 2012
صالحة لغاية:
August 2012