Team Lead Technical Operations
STC
Total years of experience :15 years, 5 Months
• To be responsible operations and technical activities
• To be first responsible of escalation of network critical alarms in platform
• Provide guidance and implementation for software delivery and upgrades
• Escalate the trouble ticket to Third Line when they cannot solve it, and monitor it until solved
• Prepare implement plan and call review meeting for Service Provisioning
• Configure needed resources for Service Provisioning
• Fulfill the Service configuration and activation according to plan for Service Provisioning
• Collection and administration of performance data
• Performance reporting
• Compilation of reports based on network performance data
• Periodically evaluate the Network subscriber growth patterns and assess these trends
• Prepare implement and rollback plan and call a review meeting for configuration request
• Fulfill the configuration plan for configuration request
• Record and report the process and final effect for configuration request
• Network resource utilization monitoring
• Managing Oracle database and generating report from backend as per request from other departments.
• Traffic management/analysis and recommendation of the capacity expansion
• To be responsible of the KPI and SLA of VAS and overall performance
• To be first responsible of escalation of network critical alarms and problems;
• Provide guidance and implementation for software delivery and upgrades
• Escalate the trouble ticket to Third Line when they cannot solve it, and monitor it until solved
• Fulfill the Service configuration and activation according to plan for Service Provisioning
• Report preparation and analysis on available data from Oracle database.
• Optmizing and performnce tunning for database quries
• Periodically evaluate the Network subscriber growth patterns and assess these trends
• Prepare implement and rollback plan and call a review meeting for configuration request
• Fulfill the configuration plan for configuration request
• Record and report the process and final effect for configuration request
• Network resource utilization monitoring
• Traffic management/analysis on stats retried from databases mainly Oracle.
• Worked on SDP (Service Delivery Platform) involving Scoping, Planning, Forecasting, Budgeting, Implementation Integration, Testing and Service Migration
• Planning, dimensioning and integration of VAS Multimedia and Devices services (WAP GW, WEB/WAP Portals, content management servers and databases)
• Managing and providing information for ERP systems used for different purposes.
• Handling database quires and optimizing them
• Managing the planning, dimensioning, up-gradation, expansion and change requests of existing VAS Platforms.
• Understanding commercial needs and forecasts, and bringing forward the optimal solutions.
• Translation of business requirements into technical scope and project plan
• Respond to queries and complaints from other business units regarding VAS platforms
• Documentation of projects, platforms, processes, support activities, troubleshooting guides and help materials.
• Perform complete user acceptance testing of Web/Wap application systems and report results.
• Interfacing with Commercial Division, internal and external stakeholders & Vendors for Analysis, POC, Pilot Runners & Evaluation of new VAS Products & Services.
• Liaise with the vendor regarding the technical solution of VAS projects related to Multimedia and Devices domain.
• Coordinate Commercial/Digital Media stakeholders and Web site vendors in developing and deploying new services, features and content.
• Maintaining close follow-ups with internal team and vendors for timely completion as well as in addressing the issues that may arise during the course of project implementation.
Project: SDP (Service Delivery Platform)
•SDP scoping with respect to all stakeholders requirements and perspective
• Development and customization of ZTE SDP with respect to Telenor requirements
• Hardware ATPs according to agreed BoQ
• SMSC Integration of SDP with SMSC over SMPP Protocol
• Integration of SDP with charging gateway over Diameter Credit-Control (DCC)
• Integration with BSS nodes in-house and vendor nodes over Web services/SOAP protocol
• SDP integration with Huawei CBS (Convergent Billing System)
• SDP integration with CX and VOMS
• Multi-Vendor integration over Web services/SOAP Protocol and performed IOTs with SDP
• Software ATPs as per locked in SRS
• Reporting UAT in SDP reporting module for all stakeholders as per locked scope
• Integration and testing of SDP Uni-Provisioning with ICS, RBT, VMS, MCA and Wap GW
• Service Enablement readiness and testing on SDP
• Service Deployment and readiness on SDP
• Service Migration on SDP migration servers
• Service enablement on SDP on requested format with given tariff
• Implementing & testing designed Solution i.e tariff structures on SDP on agreed KPIs
• End to end testing and UAT of services on SDP
• SDP test bed readiness and Hardware and Software ATPs of test bed
Worked as Software Team Lead
This includes software development mostly web based application. A team is working on the projects under my supervision. Projects include front end interfaces of the web application, database designing, development, implementation, optimization and management mostly Oracle and other databases as well.
Key responsibilities are :
• Team Management
• Worked on web based application
• Worked on telemetry services
• Web application for hardware interaction with software
• Database designing, implementation, management and optimization
• Extensive Experience in Oracle
• ETL (Oracle and Mysql)
• Pioneer of product SITELOGIC deployed for PTCL Pakistan, Zong Pakistan, Rogers Canada, Cell Card Cambodia, Beeline Cambodia, Morroc Telecom Morocco, Telenor Pakistan
• Remote Monitoring of BTS (Base Transceiver System)
• Web application for hardware interaction with software
• Database handling, designing and optimization for very large scale databases
• Graphical presentation and reports of monitoring data
• ETL (MySQL and Oracle) using Shell Scripting and SQL Loader
• Linux Server Installation, administration and troubleshooting and application deployment
I have Worked for more than 1 year as Software Developer at Mobizone (A vandor of Mobilink GSM - One of the largest Telecom company in Pakistan. My responsibilities included web based SMS services, database management, development and maintaince. I have worked mostly on Linux and Oracle. Main responsibilities includes:
• Worked on the Content Management System (CMS) for Mobilink Content Providers.
• Working and handling on Mobilink Mobitunes subscription broadcast service.
• Handling and monitoring the Mobizone SMS Services.
• Developed the SMS Help Service for the Mobilink.
• Developed the Value Added Service (VAS) for the Mobilink.
• Developed the SMS based Cricket Portal for Mobilink.
• Mobile widget for Nokia phones for Mobilink.
• Stats Management System for Mobilink
• Event based services for Mobilink.
• Mobilik Promotional Service.
• Oracle database management.
• Extensive Experience in Oracle
• Network support and services
I had started my job in Software QA as Assistant QA coordinator at Netsolace. This was my start of career. I have worked to on QA of web based as well as desktop application.
• Worked as QA Coordinator for more than 6 months
• Software testing and quality assurance
Research Thesis: Optimization of Reusability w.r.t Aspect Oriented Software Engineering Major Subjects: Software Project Management Advance Software Engineering Software System Design and architecture Advance Software Quality Assurance Model Based Software Testing Requirement Engineering Global Software Development Research Methods
Software Project : Research Group Management System Major Courses: Basic Information Technology course Software Engineering from basic to advance Databases Web development Human Computer Interaction Quality Assurance Networking