Field Service Engineer
Dimension Data
مجموع سنوات الخبرة :10 years, 3 أشهر
Dimension Data (Field Service Engineer) Field Service Engineer/ Technical Engineer
May 2004 - Present day
• Network Support / Installation and maintenance of Cisco Routers and Switches
• Fault finding on Digital and Analogue networks
• Fault finding on Cisco Hardware / Routers and switches
• Hardware maintenance / Configuration of Data communication devices
• Firmware upgrades on Cisco hardware
• Riverbed CMC / Installation and maintenance
• Installation and maintenance of Netscout devices
• Break/fix on Cisco / Netscout/ Ganymead devices
• Installation and maintenance of Video conferencing solutions ie. CiscoTelepresence / Tandberg
• Installation and maintenance of Cisco Wireless solutions ie Aironet access points
• Installation and maintenance of Citrix Netscaler devices
• Training and providing technical support to colleagues
• Preparing and running training session on Cisco poducts / Technology
• Preparing reports on Wireless Lan Surveys
• Liasing closely with customers internationally on projects / Faults
Kelly Communications (Telewest Broadband / CATV Service Engineer)
January 2004 - May 2004 (Virgin Media-contract)
• Installation and maintenance of CATV cabling
• Installation and configuration of Broadband modems and Internet Security
• Signal testing on CATV and Telephone lines
• Installation and maintenance of telephone lines
Equant Integration Services (Field Service Engineer)
January 1999 - January 2002
• Working within specific Service Level Agreements to meet strict deadlines
• Installation and maintenance of Data Comms / I.T. hardware
• Builds, repairs and upgrades of computers such as Compaq desktops
• Installation, configuration and fault finding on Cisco Routers
• Installation and maintenance of Compaq Proliant Servers and Laptops
• Team leader for new engineers, providing training and technical support
• Structured cabling
Quinton Kynaston School (6th Form) 1988-1993 7 GCSE's including Maths, English and Science. 3 A 'Levels in Art, English and Sociology.