Assistant Manager Operations (Sales, Supply Chain, HR Admin)
FAZCO TRADING CO. LTD
Total years of experience :10 years, 6 Months
Managed business portfolio in Jeddah region, with high volume of sales including wholesale, and retail sales
Developed sales strategies and objectives to drive revenue growth
Identified target markets and customer segments
Set sales targets and closely monitored performance
Lead the sales team in growth, provided guidance in target achievement, area development, field sales, supermarkets, branches, and motivated them to achieve targets
Conducted market research, stay updated on customer preferences, competitor activities, and market trends
Identified opportunities for expanding sales channels
Build and maintained relationships with wholesale and retail customers
Addressed customer inquiries, concerns, and complaints promptly
Developed customer loyalty and regularly assessed customer satisfaction and take corrective actions
Conduct customer surveys and gathered feedback to improve products and services
Monitored monthly sales performance, customer recoveries, and return of goods
Oversaw receivables to make sure they are done within the agreed payment terms
Negotiated and monitored customer trading terms (payment, pricing, discounts)
Coordinated with warehouse staff to ensure proper storage
. Build and manage a candidate pool, posted job adverts, screened and shortlisted applicants, conducted interviews,
and developed job descriptions and personal specifications.
. Assisted line managers with policies and procedures, conducted exit interviews and created a safe and healthy
work environment.
. Maintained confidential HR databases, updated records in ERP systems managed payroll sheets and allowances
and provided benefits such as health insurance for employees
. Oversaw the new hire onboarding process, maintained employee personal files, prepared letters of appointment
and confirmation, and arranged employee ID cards and cell phones
. Organizing training sessions based on need, keeping records up to date and obtaining feedback from employees
. Prepared letters of appointment, experience, and appreciation, and worked on special projects assigned by
management and took an active role in creating a safe and healthy work environment
- Controlled and maintained inventory level by conducting monthly physical counts 100 % IRA at 3PL (Agility)
- Tracked 40 to 50 material at agility
- Track the vehicles, and shipment plans for dispatches
- Schedule and dispatch vehicles to appropriate locations as per the plan
- Ensure shipments and inventory transactions accuracy
- Managed RPM and FP vehicles and offloading and loading at Agility
- Designed, created, and updated an e-learning system by gathering information from various sources such as training owners and overseeing web base-training in the system.
- Database Management of training matrix
- Organize & Manage web-based training in E-Learning
- Manage training material
- Maintain routine correspondence and draft an appropriate response
- Responsible for providing quality sales services through outbound calls, on the basis of provided guidelines
- Punctual and achieve targets within the specific time frame
MBA in (Human Resources Management & Marketing )