Senior Business Analyst
Orange - Jordan
Total years of experience :7 years, 9 Months
* Understanding the current and target business processes and documentation, analyzing processes in detail, identifies opportunities for improvement, and accurately assesses the feasibility of automation with the RPA solution.
* Work closely with internal and external stakeholders to identify automation opportunities by analyzing processes and assessing feasibility for automation.
* Prepare test plan and strategy: create and document scenarios and test procedures along with business managers and RPA testers prior to the launch of User Acceptance Testing (UAT).
* Support Quality management team and business teams in auditing activities as needed.
* Play the go-between business and RPA technical team (architect and designers) to design the RPA solution.
* Maintain RPA Center of Excellence standards and frameworks regarding process analysis.
* Report to the Internal transformation manager on the progress of the process automation and suggest future actions.
* Working closely with the quality management team to define the area of improvement and/or optimization for the existing processes.
* Working closely with business teams, RPA designers, architects, change managers, and RPA testers to design the RPA solution in accordance with modeling principles and best practices, and business requirements.
• Gathering, identifying and documenting business requirements.
• Simplifying requirements, so they are easily understood across the whole team.
• Supporting business transition and helping to establish change.
• Creating and maintaining PBIs of Agile backlog.
• Creating SRS documentation.
• Creating business workflows and diagrams.
• Wireframe creation.
• Test case creation.
• Testing Dev and QA stages.
• Prepare QA Validation documentation to be handled to the clients.
• Gray box testing using both SQL and SAP backend.
• Coordinate process communication between international development teams.
• Conduct business workshop and sprint planning.
• Support development team during development phase
• Understanding business needs as they relate to a potential change or transformation.
• Business process modelling and improving business processes.
• Implementing, testing and deploying solutions to business problems.
• Creating functional specifications for new systems and processes.
• Acting as an advisor to senior managers and executive teams.
•Provides on-call consulting advice and technical support to various clients regarding to web issues.
•Keeps clients informed of the progress of their queries.
•Helps customers manage and maintain lists of website issues and troubles, and deliver the solved ones to the right users at the right time.
•Monitors and tracks tickets on the company’s ticketing system and making sure to solve cases in proper way with minimum time.
•Keeps the tickets’ history and support staff responses.
•Develops and implements various training and instruction programs for users on the use of Content Management System (CMS) which is a software solution that allows the client editing and publishing content to their website.
•Working in a team environment and promote strong working relationship with clients & staff.
•Installing operating systems for computers and servers.
•Provides IT Support to end users over the phone and remotely resolve reported problems.
•Troubleshoots and resolves application issues related to IT users and services.
•Supports and Manages Mailing Systems in the company (Microsoft Exchange).
•Receives fault and information request calls from the users of IT services, and service that call either by resolving on point of contact, or passing the call to the most appropriate person for resolution.
•Keeps users informed of the progress of their queries.
•Provides support for all versions of Windows.
•Configures and test any new hardware and software.
•Manages the daily data backup and retrieval scheme.
•Experience troubleshooting networking issues.
•Liaises with IT staff, users and software suppliers with regard to PC related problems and solutions.
•Configures printers, scanners, network printers, shared folders.