Key Account Manager (Client Managment) / Team Leader -Operations
Dataflow Group
Total years of experience :16 years, 3 Months
Project Manager for Tanseeq in 2012, 2013 and 2014: Tanseeq is a project launched jointly by Health Authority of Abu Dhabi (HAAD) & Data Flow company.
•Responsible for liaising with all the clients from the government and the private companies
•Plan, organize and manage the operations, quality control and customer service department.
•Develop and improve the verification and quality control processes, client management and customer services.
•Ensure that all the processes are timely, accurate, and efficient and meets all clients requirements.
•Ensuring excellent customer service and client satisfaction.
•Identify and implement processes changes within the company based on the feedback of the clients.
•Investigate and responds to client’s complaints & develop creative solutions for existing clients.
•Meeting with the clients in UAE & internationally whenever required to maintain the business relationships with the clients.
•Managing the customer care staffs to explain the needs of the clients & motivate them to provide the highest standards of services.
•Provide reports and analysis up to the requirements of the clients.
•Evaluate the employee performance & appraisal.
• Team leader and account executive handling both functions simultaneously.
•Account Executive for the government and private company’s clients.
•Manage the operations: verification & quality control team to ensure the accomplishment of the targets within the agreed TAT and up to the best quality.
•Review and set the key performance indicators of the quality control team.
•Coordinate and collaborate with other department on service deliveries and standardization of procedures.
•Responsible for the interviewing & the selection of the new staffs in the company.
•Conduct training for the new joiners.
•Evaluate the employee performance & appraisal.
•Perform related financials tasks: Invoices, payments, expenses, etc.
•Provide different administrative tasks for all the departments in the company.
•As Relief Administrator I served for different periods in the following departments: HR, Marketing, Real Estate, Operations, Commercial and Procurement.
•Dealing with incoming Emails, faxes and calls. Often corresponding on behalf of the manager.
•Assisting the HR department in their tasks (Business Cards Request, Staff IDs requests, monitoring the stationary stock and prepare the orders)
•Coordinator with the hotels for the reservation agreements.
•Contacting the customers and verify their information provided for the meetings booking with the company.
•Meet and greet the clients and the visitors.
•Perform general clerical duties to include but not limited to: photocopying, faxing, mailing, and filing.
•Setup and coordinate internal and external meetings and conferences.
•Organizing paper work and inventory sheets.
•Ensure the smooth running of the office by ensuring that appropriate systems, resources and equipment are in place.
•Manage petty cash account.