Supply Chain Officer
Octapharma
Total years of experience :11 years, 11 Months
Processing orders and invoices for the Supply Chain Department. Monitoring stock levels of the products, checking the country registration requirements, availability of the packaging materials and goods releasing process.
• International tenders and Request for Quotations processing.
• Order processing.
• Analyzed customer requirement and business process that related to supply chain (production planning purchasing, logistics and sales).
• Coordinate with the sales managers to be updated with all there counties orders and offers, and planning for monthly meeting to negotiate the prices for the lost offers based on last updated sales list from the competitors.
• Support SAP movements control and assurance of capturing as per CHEP standards and all exception reports checked and signed off
• Goods receipt and processing of invoices
• Quarterly review of the customers due commission with the finance department.
• Weekly reports on all the open orders, quotations and problems for each country for sales managers.
• Reviewing all the Letter of credit that received before sending to the finance department and handling all the discrepancies that happened.
• Monthly update for the upcoming orders and quotations with the planner’s department using SAP.
• Managing the stored product DHL to reduce the storing and shipping cost.
• Reviews all the documents before sending to the customer based on every country registration requirement.
• Coordinate with the packaging material department on always having stock for the upcoming orders.
• Goods receipt and processing of invoices
• Supporting the sales manager on putting their yearly Budget based on the year before.
• Monthly YTD (Year to date) report.
• Plan, schedule, monitor and expedite all orders with distributors to ensure continuity of supply.
• Participate in the monthly forecast and demand meetings.
Managing pharmaceutical companies event and cycle meetings, from tickets, accommodation, meetings, team activities and registration for the event worldwide.
• Disseminates information, requests and reminders by using the telephone, mail services, websites and e-mail.
• Managing event for pragmatical company in Jordan and GCC Including (tickets and accommodation, meetings and activities)
• Plans and schedules meetings & appointments.
• Answers phone calls and handles in appropriate manner.
• Organizes & maintains paper & electronic files.
• Assists with preparation of presentations & reports.
• Conducts researches.
• Creates, transcribes and distributes meeting agendas and minutes.
• Ensures office properties work in a good condition.
• Mange the business trips for the team.
. Calling the new client and welcome them to our company and our service .
. Told the new client about the offer that they take and every detail about it .
. Send a daily report about the satisfied clients and not satisfied with the reason .
. Calling the clients that they have an outstanding and give them the deadline to close it .
. Check with the clients who paid and who's not to send the report .
. Sene the details invoice in monthly basis for the big accounts .
. Solveing the clients problems by sending a formal cases and emails to another departments .
. Check with the finance team about the potential customers and contact them .
. Transfer the important clients to the vip lounge in monthly basis .
. Take an appointments from the clients to visit them and check the service ( for internet clients ) .
. Work as a telemarketing to get leads .
•Answer questions of customers regarding services and procedures to enhance customer satisfaction
•follow up and resolve customer complaints and questions perfectly.
•Providing customer satisfaction and retention, experience.
•providing info to the customer with the fastest and most clear way
• Handle customer inquiries, complaints and billing questions.
• Manage upset customers, conflicts and challenging situations.
• Provide a high level of customer service.
• Quickly and effectively solve customer challenges.
• Provide efficient feedback, comments and suggestions.
• Follow up on all inquiries and cases, ensuring their completion.
• Support the team on floor.
•Understands the impact of attitude in handling calls professionally and deal
with job stress, angry callers, and upset customers
•Ensures proper behavior and discipline is maintained, and attendance is
punctual and regular.
•Ensures the reputation of the company is safe guarded at all times.
•Ensures that all confidential information pertaining to company or individual
customer coming into ones possession, is not disclosed or revealed to
unauthorized person or agency.
• Applies the elements of building positive rapport with different types of
customers over the phone, also the proper telephone etiquette to satisfy
various customer situations
• Uses an effective approach to handle special telephone tasks like, call backs, holds, interruptions, and unintentional disconnects.
• Deliver support to the Team Leader as and when required in co-ordination
team operations and specific nominated tasks.
• Fulfill the secondary role of administrator/business processor to meet the
needs of the business.
• Ensures that all individual targets and KPI’s (Key Performance Indicators) are
consistently met or exceeded, understanding the relevance and impact of
those factors on the team’s overall performance.
• Displays Time flexibility towards shifts as per work floor requirements
Al Sabelah School General Secondary School Test- Scientific Stream (87/100) Amman, Jordan.