Customer Account Manager
iTeam
مجموع سنوات الخبرة :17 years, 5 أشهر
• Develop and maintain close working relationships with customers and internal colleagues. Deal quickly and efficiently with processing customer enquiries, orders, complains and quotations.
• Plan/carry out/support local marketing activities to agreed budgets and timescales, and integrate personal sales efforts with marketing activities, e.g., product launches, promotions, advertising, exhibitions.
• Process of months end accounting.
• Identify and follow up projects objectives and conduct evaluation for team members
o Develop measurement plan by identifying management goals and deducing appropriate metrics.
o Document projects plans.
o Provide periodic updates on the project status.
o Develop configuration management plan which includes configuration identification practices, base lining practices, archiving practices, and configuration reporting requirements.
o Performed a configuration audit and report on the status of proposed changes and their implementation.
o Perform financial analysis: review the state of the project at the end of a phase and determine whether the project should proceed to the next phase.
o Facilitated the review process and ensure the review is undertaken appropriately.
o Project Controller in different software projects
Setting the Quality Model Level 2 on the company's projects in order to certify in CMMI Level2
Intelligent Integrated Security System: Graduation project that provides high security for secured departments. Graduation Project Degree: Distinction Graduation project had been elected to be the most attractive booth. - Quality Assurance diploma from ITI (Information Technology Institute), June 2006.