Editorial Assistant - Customer Relation Unit
Hindawi Publishing Corporation
Total years of experience :2 years, 5 Months
Hindawi Publishing Corporation September 2010 - January 2011
Editorial Assistant - Customer Relation Unit
* Communicating with authors, editors and reviewers through e-mails.
* Performing some checkups on submitted manuscripts (PDF file, manuscript type, and duplicate or plagiarism cases)
* Managing the internal process of accepted manuscripts (handling materials provided, galley proof sent, checking invoices, and following up payments)
Egabi Solutions February 2010 - June 2010
Training coordinator - (Temporary Work)
* Responsible for Administrative work (filing documents, writing letters and memos, scanning, sending faxes)
* Issue visa for instructors.
* Book a room in a reputable hotel for the instructor accommodation.
* Airline ticket reservation.
Wazayef Masr Company June 2008 - July 2009
Customer Service
* Contact businesses individuals by telephone in order to explain the company services which are specialized in employment solutions (Employment Fairs - Jobs Advertisements - Events - Training Courses)
* Organize customers' database and follow up through telephone calls and e-mails.
* Attend employment fairs and events done by other organizations to communicate and manage customer relationships.
❖ Other tasks: * Screenings, Filtering CVs and Arrange interviews.
* Conduct initial interviews through phone.
Data Management Systems January 2007 - May 2007
Receptionist - Human Resources Department
* Answer and direct incoming calls to appropriate individuals.
* Responsible of the attendance sheet and working hours of every employee.
* Handle the employees' vacations file.
* Higher Education: - Bachelor of Arts, Mass communication department - Ain Shams University 2006. * Basic Education:
- Notre Dame English School, from Kinder Garden to General Secondary (1990 - 2002)