Yasmin Omar

Approaching visitors proactively and greeting them.
Demonstrating product features and benefits clearly.
Answering customer questions (technical + sales related).
Collecting customer feedback and inquiries for sales leads.
Explaining pricing and offers, and payment plans.
Promoting upcoming projects.
Recording customer details for follow-ups.
Communicating customer feedback to the developer/management team.
Reporting technical issues immediately.

Helped customers with all pre-travel arrangements, cancellation or amendments.
Educated customers and potential clients who had questions about the company policies or products
and services.
Worked with other agents, British travel agencies and relevant departments to ensure customer
satisfaction and great travel experiences.
Showing empathy to and coming up with resolutions for customers affected by a flight / holiday
change.
Resolving customer problems and complaints by clarifying the issue, implementing soft skills to offer
the best solution, and followed up with their cases.

Door-to-door sales.
Promoted company services using solid negotiations.
Collected info on prospective clients.
Followed up with clients to ensure great customer experience and established strong customer
relationships.
Client account management and follow-up.
Received excellent feedback from client visits on presentation, negotiation and communication skills.
Supplied management with reports on customer needs, interests, concerns and potential for new
services.

Providing service for walk-in customers and answering calls.
Managing and organising company files.
Maintained the companys reception area and greeted all customers upon arrival.
Administrative tasks such as scheduling meetings and updating the managers calendar and
appointments.
Communicated with customers in emails, phone calls and in person to ensure customer satisfaction.