ياسمين أحمد

Answer incoming customer calls and provide assistance for registration, email creation, physical line signal testing, modem/filter set-up, plus email, browser, and modem troubleshooting.

Interact and coordinate with other departments to resolve customer issues.

Determine further action or final completion on customer cases received.

May be asked to sell additional products or services.

Test, analyze and clear customer reported trouble.

Make notations via computer terminal.

Prepare reports and process paperwork.

Interpret customer records and repair tickets.

Escalate customer trouble issues when appropriate.

Arrange merchandise on shelves according to popularity and other criteria

Approach customers and offer them advice on products to persuade them to buy

Provide information and other services such as handling returns of merchandise

Locate products on behalf of customers

Deal with complaints in a patient and helpful manner

Take and record orders through a computer system in person or over the phone/e-mail

Update customer information in databases

Go the “extra mile” to meet targets

Monitor shelves inventory and unload new products when needed

Operate cash registers and close daily revenues
Maintain a clean and orderly environment in the store

Arrange merchandise on shelves according to popularity and other criteria

Approach customers and offer them advice on products to persuade them to buy

Provide information and other services such as handling returns of merchandise

Locate products on behalf of customers

Deal with complaints in a patient and helpful manner

Take and record orders through a computer system in person or over the phone/e-mail

Update customer information in databases

Go the “extra mile” to meet targets

Monitor shelves inventory and unload new products when needed

Operate cash registers and close daily revenues
Maintain a clean and orderly environment in the store
Assist customers with their inquiries and complaints
Handling product’s complaints and problems
Delegated as a shift leader
Supervise the daily operations in the store
Ensure the customer satisfaction