Yasmine Darwich

• Lead end-to-end service redesign and project management engagements for government ministries and entities, including Ministry of Foreign Affairs (MOFA) and Ministry of Public Health (MOPH), delivering over 50 high-complexity government services end-to-end.

• Facilitate client-facing workshops and stakeholder interviews with government entities to capture as-is service states and co-design optimized to-be service journeys.

• Apply journey mapping, service blueprinting, and Business Process Model and Notation (BPMN) process mapping to document and transform complex government workflows.

• Conduct benchmarking, ad hoc analysis, and international best practice research to inform redesign recommendations and change management strategies aligned with Qatars digital transformation goals.

• Delivered 15+ platform features across multiple Agile/Scrum sprint cycles, translating ambiguous stakeholder needs into structured user stories and process maps through structured requirements gathering, reducing development rework.

• Built Power BI dashboards monitoring platform performance and engagement trends across a 100, 000-member community, surfacing insights that directly informed product prioritization and retention strategy.

• Led sprint planning and backlog prioritization, ensuring on-time delivery of features aligned with business goals across multiple product cycles.

• Designed and integrated advanced data pipelines into a modern data platform with data governance standards, enabling scalable real-time transcription of Arabic audio datasets, improving transcription accuracy by 20%.

• Built BI dashboards for transcription accuracy analysis and collaborated with the team to develop multilingual transcription models addressing Arabic audio
data scarcity.

• Integrated BI tools into a scalable modern data platform, enabling advanced analytics and interactive dashboards; developed user stories and sprint plans to support implementation.

• Led end-to-end requirements gathering, gap analysis, BRD development, UAT support, and definition of platform features, producing BRDs, user stories, and process mockups that aligned 6 cross-functional teams and kept delivery timelines on track.

• Developed a centralized data warehouse integrating 10+ data sources and created Tableau and Power BI operational dashboards tracking enrollment KPIs and student retention metrics for leadership, supporting data-driven decision making.