Marketing & Event Sales Manager/Spa Manager
The Fairlane Club
Total years of experience :3 years, 3 Months
Marketing and Event Sales Manager
• Built strong customer relationships
• Sold and planned event details including birthdays, engagements, weddings, corporate meetings, and holiday events
• Provided services working within club’s budget
• Understood and met client needs and budget requirements.
• Communicated effectively and built strong relationships internally with the management team and floor staff.
• Wrote, designed, and published monthly club newsletter
• Branded the company by integrating the logo in all promotional materials to communicate our brand
• Created and sent daily email blasts via “Constant Contact” promoting the club
• Organized in-house events such as Thanksgiving Dinner and Christmas Brunch
Spa Manager
• Trained spa team members, planned and programmed all aspects of daily operations of all treatment specialists
• Provided consistency and efficiency in the operation and customer service level
• Ordered and regulated inventory of professional spa products
• Minimized costs and modified service pricing by using competitive bench marking
• Increased revenue from $2000 to $8000 per month
• Managed payroll and hiring of employees
• Created, wrote, and edited spa brochure and flyers
I completed an internship as a communications specialist at the Fairlane Club in Dearborn from May 2013-August 2013.
