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Yaser Almasatfeh, Operations Team Leader

Yaser Almasatfeh

Operations Team Leader

Umniah Mobile Company

Lieu
Jordanie - Amman
Éducation
Baccalauréat, Civil Engineer
Expérience
9 years, 8 Mois

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Expériences professionnelles

Total des années d'expérience :9 years, 8 Mois

Operations Team Leader à Umniah Mobile Company
  • Jordanie - Amman
  • Je travaille ici depuis mai 2017

Team leader for both inbound and social media functions.

Main duties:
Provide training to new hires
Coaching sessions
Team meetings
On floor support
Customer experience and satisfaction
Achieving the KPIs on department and team levels

Social Media agent à Umniah
  • Jordanie - Amman
  • juillet 2015 à mai 2017

Handling and moderating the customers inquiries and complaints over social media channels such as Facebook, Twitter, Instagram, WhatsApp, web chat, and App chat.

Social Media Specialist à Smart Station
  • Jordanie - Amman
  • septembre 2016 à janvier 2017

- Handling Facebook Pages
- Making Facebook Reports
- Creating Posts and Content

Call Center Agent à Umniah
  • Jordanie - Amman
  • septembre 2014 à juillet 2016

- Handling Customers Calls
- Acting On Floor Support
- Mentor for new hires

Trainee à UNEC-ELCONCORDE JV
  • Jordanie - Amman
  • mars 2015 à mai 2015

I have been a Trainee UNEC-ELCONCORDE JV comoany for 2 months

Éducation

Baccalauréat, Civil Engineer
  • à Middle East University
  • juin 2015

civil engineering major

Etudes secondaires ou équivalent, Scintific
  • à Hafs Bin Rashid High School for boys
  • juin 2008

Hafa bin Rashid high school

Specialties & Skills

Customer Satisfaction
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Customer Care
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Coaching
+Endorse 0
Leadership
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Social Media
+Endorse 0
Team Work
+Endorse 0
Leadership Skills
+Endorse 0
Management skills
+Endorse 0
Time Management
+Endorse 0
Digital Care Platforms
+Endorse 0
Leadership
+Endorse 0
Customer Experience
+Endorse 0

Langues

Anglais
Moyen
Arabe
Langue Maternelle

Formation et Diplômes

Project Management Profesional "PMP" (Formation)
Institut de formation:
Certified Trainer "Baha Ass'ad"
Microsoft Power BI (Formation)
Institut de formation:
Excel4us
Management and Leadership (Formation)
Institut de formation:
Dale Carnegie
Training of Trainers "TOT" (Formation)
Institut de formation:
Dale Carnegie
Microsoft Excel (Formation)
Institut de formation:
Excel4us
Advanced steps to social media excellence (Formation)
Institut de formation:
Rajaie Haddad
Date de la formation:
April 2016
How to Deliver Outstanding Customer Service Using Social Media (Formation)
Institut de formation:
Rajaie Haddad
Date de la formation:
May 2016
Engineering Training (Formation)
Institut de formation:
UNEC - ELCONCORDE JV
Date de la formation:
March 2015
Durée:
182 heures

Loisirs

  • Driving, watching soccer