Strategic Planning Analyst & Business Analysis |BSC|KPIs
Emirate Post Group
Total years of experience :15 years, 9 Months
- Employed competitive landscape insights to contribute to the formulation of a comprehensive proposition strategy.
- Facilitated knowledge sharing among peers to drive strategic process enhancement and implementation of best practices.
- Played a pivotal role in the creation of predictive models for proactive "what-if" analysis, guiding data-driven marketing and advertising decisions.
- Developed precise objectives and orchestrated data-gathering approaches for market research projects, bolstering the Planning and Strategy team in achieving strategic milestones.
- Sourced, distilled, and adeptly conveyed actionable insights, fostering informed decision-making.
- Orchestrated the development and oversight of sales and retention forecasts on both local and global scales.
- Leveraged proactive analytics and reporting methodologies to enhance forecasting accuracy and ensure alignment with performance outcomes.
- Executed in-depth scrutiny of key performance data, collaborating with market teams to forge novel insights that informed targeted interventions.
- Re-engineering business workflow with international best practices and using modulation for process enhancements.
- Developing business automation manuals
- Conducting gap analysis based on best practices.
- Conducted meticulous data collection, interpretation, and analysis, subsequently presenting findings to pertinent stakeholders.
- Identified and illuminated patterns and trends inherent in complex data sets, furnishing valuable insights.
- Collaborated closely with cross-functional teams and management to identify and address precise business requirements.
- Championed the creation of innovative data collection and analysis protocols to elevate operational effectiveness.
- Demonstrated proficiency in data models and reporting tools, enhancing the precision of analytical outputs.
- Showcased adeptness in processing substantial datasets and extracting meaningful insights to drive strategic decision-making.
- Produced comprehensive reports encompassing analytical findings, offering actionable recommendations.
- Formulated and executed data analysis strategies, including data system enhancement, resulting in streamlined statistical operations and improved data quality.
- Sourced data from diverse primary and secondary sources, maintaining databases and data systems meticulously.
- Discerned, dissected, and interpreted intricate trends and patterns within multifaceted data sets, unlocking valuable insights.
- Cleansed and refined data through meticulous reviews of computer reports, printouts, and performance indicators, rectifying code discrepancies.
- Collaborated with management to ascertain and prioritize business and informational imperatives.
- Identified and defined opportunities for process improvement, driving organizational efficiency.
- Generated comprehensive reports from single or multiple systems, distilling complex data into actionable insights.
- Conducted end-user training on novel reports and dashboards, ensuring seamless adoption of new analytical tools.
- Monitoring KPIs (TDRA - PMO- FAHR - Mohammed Bin Rashid Centre for Government Innovation - MOF
- Contribute for developing long term goals and strategic objectives, 2015-2016 and 2017-2021 for a Federal Authority Organization. - Ensures that the goals and objectives of the plan fit the mission and purpose of the organization, by identify Lead, Lag KPI’S for the strategic objectives and initiatives - Identifies strategies for taking advantage of opportunities and reducing external threats that can impact the organization and its future. - Identifies an organization's internal strengths and weaknesses so the plan is built on the strengths and reduces the impact of the weaknesses, using (SWOT). - Includes a plan of action for achieving the goals and objectives as well as a strategy for implementing the plan. - Identifies contingency options for coping with a variety of potentials and scenarios. - Identifies, analyses, and monitors issues that affect profitability, growth, and productivity - Creating the initiatives and KPIs according to balanced scorecard
Managed entire spectrum of activities involved in resolving customer complaints like initiating, receiving, processing, resolving, escalating and closing within prescribed time frame and as per standard operating procedures - Evaluate business processes to recommend improvements for greater efficiency or automation. - Closely monitored and followed - up to close all queries as per SLA for 9 branches. Generated reports on business activities, issues, opportunities and risks with requisite course of action to management. - Demonstrated strong working knowledge of products and services including processes and company policies/ methodologies to add value to job accomplishments
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- Played a pivotal role in developing and implementing CRM system and facilitated fundamental training for its optimal usage in the organization to augment business efficiency, accuracy and automation of business operations. - Actively involved in a team for bench mark of processes jointly with federal entities - Building KPI - Related to Performance, Trends, and Key knowledge areas associated with pivot tables.
Identifies an organization's internal strengths and weaknesses so the plan is built on the strengths and
reduces the impact of the weaknesses, using (SWOT).
- Includes a plan of action for achieving the goals and objectives as well as a strategy for
implementing the plan.
- Identifies contingency options for coping with a variety of potentials and scenarios.
- Identifies, analyses, and monitors issues that affect profitability, growth, and productivity
- Creating the initiatives and KPIs according to balanced scorecard
Quality Officer
Emirates Post - Strategic and Excellence Department March 2013 - 2015
- Managed entire spectrum of activities involved in resolving customer complaints like initiating,
receiving, processing, resolving, escalating and closing within prescribed time frame and as per
standard operating procedures
- Evaluate business processes to recommend improvements for greater efficiency or automation.
- Closely monitored and followed - up to close all queries as per SLA for 9 branches. Generated reports
on business activities, issues, opportunities and risks with requisite course of action to management.
- Demonstrated strong working knowledge of products and services including processes and
company policies/ methodologies to add value to job accomplishments
Page 2 of 2
- Played a pivotal role in developing and implementing CRM system and facilitated fundamental
training for its optimal usage in the organization to augment business efficiency, accuracy and
automation of business operations.
- Actively involved in a team for bench mark of processes jointly with federal entities
- Building KPI - Related to Performance, Trends, and Key knowledge areas associated with pivot tables.
Spearheaded daily activities of team members and other functions involved
in attending to incoming/outgoing customer enquiries and resolution of issues raised to provide
optimal service delivery.
- Networking and communication with customers
- Call customers to get follow feedback on their visits
- Support external sales team with specific customers account information
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Qualifications
