Senior Technical support engineer
Oracle
Total years of experience :26 years, 4 Months
Senior Oracle Database Administration Support Analyst with the experience in the Analysis, Testing, debugging, investigating problems and the knowledge around the Support Phases and policies of Oracle’s organization in addition to new employees Training and the Solution methods such as ODM (Oracle Diagnostic Methodology) & EPA (Enhanced Problem Analysis) of Technical service requests as well as the Participation in various activities against customer communication wise. I have also handled critical customers that required a solution to meet deadline for business impact.
Handling critical accounts
Helping critical customers to provide the configuration assessments report for their database servers
Analyze customer problem and providing the solution
Dealing with escalated & hot issues as per manager requests.
Researching and developing customer satisfaction orientation.
Solving Customers technical problems.
Extending Oracle knowledge database through documenting problems.
Owning and resolving problems and managing customer expectations throughout the Service Request (SR) lifecycle in accordance with global standards
Reducing escalations
Contributing to knowledge management content creation and maintenance
Operating within Oracle business processes and procedures
Respond and resolve customer issues within key performance indicator targets
Operate in line with bug diagnosis and escalation& development bug guidelines in resolution of bug related SRs
Communicate with customers via the telephone and via the Internet.
Contribute to the creation and maintenance of knowledge content for customers as part of Oracle's problem prevention program.
Maintain an up-to-date and in-depth knowledge of new Oracle product releases.
Participate in team meetings and encourage knowledge sharing.
Participate in appointed Knowledge Management initiatives.
Resolve very complex technical customer questions and problem
Oracle Database Administrator & Oracle ERP DBA activities
Designing, Installing, configuring, , implementing and testing Oracle 9i, 10g and 11g Database Server and workstation on Windows family, Linux platform & Unix Platform.
Install and configure OracleAS 10g Infrastructure and Middelware on Windows family, RedHat Linux & Solaris.
Installing Oracle Application EBS on windows & Linux platforms
Applying Patches for either Database or Application (EBS).
Creating, maintaining and cloning databases on different platforms for general purpose.
Build two nodes Real Application Cluster on (Windows 2003 server), RedHat Linux (both in OCFS)& HP-UX Servers (RAW Devices).
Tuning databases:
Using many tools like statspack report and database performance views to check the bottlenecks and find best solutions for tuning the database reducing response time and keeping scalability.
Creating Backup and Recovery strategies.
Creating RMAN scripts for daily (full/incremental)backup in addition to preparing scripts for any expected case of media failure .
Also creating scripts to simplify RMAN maintenance.
Project coordinator
o Manage, train and support 25 persons MSAD project
o Initiating project process with client
o Quality monitoring
o Logistics
o Manage project closure
o Project closure process
Instruct the following courses
Oracle SQL
Oracle PL / SQL
Oracle database administration I & II ( 9i, 10g and 11g )
Oracle Application Server Admin I & II 10 g
Oracle RAC Administration
Oracle Data Guard Administration
Oracle Backup and Recovery
Instruct Oracle DBA courses
Oracle SQL
Oracle PL / SQL
Oracle database administration I & II ( 9i, 10g and 11g )
Oracle Application Server Admin I & II 10 g
Oracle RAC Administration
Oracle Data Guard Administration
Oracle Backup and Recovery
Instruct oracle database administration courses
Selfemployee (onwer)
Deploy and maintainComputer systems&Networks
Deploy and maintain Computer systems and networks
Technical Suppor.Software&Hardware installation.
Technical Suppor.Software&Hardware installation.
Oracle 9i Certified Association (OCA) DBA. Oracle 9i Certified Professional (OCP) DBA. Oracle 9i Certified Association (OCA) Developer. Oracle 10g Certified Professional (OCP) DBA. Oracle 10g Certified Association (OCA) Oracle Application Server. Oracle 10g Certified Professional (OCP) Oracle Application Server. Oracle 10g Certified RAC Expert (OCE) Oracle Real Application Cluster. Oracle 11g Certified Professional (OCP) DBA.