ياسر القحطاني

• Managed front desk operations at Swiss Alhamra hotel in Saudi Arabia, overseeing staff, scheduling, and ensuring efficient guest check-ins and check-outs.
• Handled guest relations by promptly addressing inquiries, complaints, and requests to ensure guest satisfaction.
• Led and motivated the front office team, managed budgets, resources, and office systems, and provided excellent customer service to internal and external clients.

• Managed end-to-end recruitment process, ensuring timely hiring and onboarding of new employees.
• Resolved employee conflicts and promoted a positive work environment through effective employee relations.
• Implemented training programs to enhance employee skills and knowledge, leading to improved performance metrics.
• Ensured compliance with labor laws and regulations, maintaining a legally sound work environment.

1. *Scheduling*: Manage calendars, schedule appointments, meetings, and events.
2. *Communication*: Answer phone calls, respond to emails, and handle correspondence.
3. *Task Management*: Prioritize and complete tasks, projects, and errands.
4. *Organization*: Maintain organized files, records, and databases.
5. *Travel Arrangements*: Book flights, hotels, and rental cars; prepare travel itineraries.
6. *Expense Management*: Track expenses, process invoices, and reconcile statements.
7. *Data Entry*: Update spreadsheets, databases, and other records.
8. *Research*: Conduct research, gather information, and provide summaries.
9. *Event Planning*: Coordinate events, meetings, and conferences.
10. *Confidentiality*: Maintain discretion and confidentiality.