Yasser Ragaie

• Setting a vision for how technology will be used in the company.
• Developing the company’s strategy for using technological resources
• Ensuring technologies are used efficiently, profitably and securely
• Evaluating and implementing new systems and infrastructure
• Develop technical aspects of the company’s strategy to ensure alignment with its business goals
• Discover and implement new technologies that yield competitive advantage
• Help departments use technology profitably
• Lead and manage system infrastructure to ensure functionality and efficiency
• Build quality assurance and data protection processes
• Monitor KPIs and IT budgets to assess technological performance
• Use stakeholders’ feedback to inform necessary improvements and adjustments to technology
• Communicate technology strategy to partners and investors
• Ensuring that technological resources meet the company's short and long-term needs.
• Making executive decisions on behalf of the company's technological requirements.
• Ensuring all technology practices adhere to regulatory standards.
• Acting as a mentor to team members.
• Developing standard operating procedures allied to best practice, and ensuring written protocols and guidelines are provided for the IT staff and all end-users.

• Provide professional, timely and effective ICT solution design and implementation services to Shared Services including expert technical advice on complex matters relating to the desktop & server environment, and ICT infrastructure.
• Provide expert technical advice on the establishment and maintenance of a robust and scalable ICT architecture that will assist ICT strategies, products and enhancements within Shared Services and its clients.
• Exercise responsibility for the coordination of significant projects and programs of work associated with the effective development, delivery and maintenance of ICT services within Shared Services.
• Coordinate the identification and resolution of complex ICT troubleshooting activities to ensure appropriate technical support exists for the continuation of essential Shared Services in a timely, efficient and effective manner.
• Apply expert technical knowledge and expertise to contribute to the development of ICT policies, procedures and the formulation of a robust and scalable ICT Architecture for the shared services organization, in accordance with established policies and procedures, and legislative requirements.
• Contribute to the planning and achievement of Shared Services objectives, goals and priorities, through the application of extensive ICT knowledge, expertise and experience

• Plan, organize, direct, control and evaluate the operations of information systems
• Develop and implement policies and procedures for electronic data processing and computer systems operations and development
• Meet with managers to discuss system requirements, specifications, costs and timelines
• Hire and manage information systems personnel and contractors to design, develop, implement, operate and administer computer and telecommunications software, networks and information systems
• Control the computer systems budgets and expenditures
• Developing and maintaining an excellent understanding of the key customers/target audience to ensure that their needs are being met.
• Championing and leading each new product or service development, from innovation through to successful implementation across each business function, to enable it to become a core part of the business.
• Representing the company externally e.g. at networking events, conferences and exhibitions to enhance and strengthen the company’s profile and optimize all business development opportunities.
• Liaising with relevant internal departments to ensure that customer needs are met and those customer requirements are fully communicated throughout the business.
• Prepares and keeps current documentation on all managed systems, including disaster recovery plans
• Serves as a liaison between the organization and the governmental agencies, the regional operation companies, the regulated service providers, vendors and telecommunications organizations.
• Develops, prepares and recommends budget for purchasing, upgrading and maintaining multi- user computer systems, system personnel salary equity adjustment and/or merit raise and professional on the job training.

To plan, organize, lead, and manage the staff and overall operations of the Information Technology (IT) Infrastructure either personally or through subordinate staff in the following functional areas: network infrastructure; server infrastructure; data communications, telecommunications system, and other related services.

Principal Accountability

- Manages and sets priorities for the proper maintenance, design, development, and evaluation of infrastructure systems such as LAN, WAN, Internet, Intranet, data communication systems, and other related security systems.

- Reviews and conducts feasibility studies, evaluates, and plans for various infrastructure upgrade projects, oversees conversions, migrations, implementation strategies.

- Oversees the maintenance of new and existing equipment, determines hardware and software needs, and maintains appropriate inventory of equipment.

- Prepares RFP and evaluates bid proposals and specifications for infrastructure projects; prepares contracts, project plans, scope of work, status and summary reports and correspondence.

- To ensure that ongoing technical support and user training for business applications is provided

- To ensure that identified users receive appropriately sized and configured desktop equipment and that the service delivered to the desktop is in line with agreed services commitments.

- To ensure that the in-country wide area and associated local area networks in place are suitable for services being provided and are performing in line with agreed service commitments.

- To ensure that Service Level Agreement for all services provided by the IT department to the business are prepared and in place.

- To ensure that all IT service and equipment vendors, both within and external to the organization are managed appropriately and that service commitments are being met.

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Latest Achievement
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August 2013 - August 2014

The successful migration for DHL head office, ground operations & air operations from three different locations to a new huge facility at the airport site ( 6000 sqm ), which consist of moving more than 200 employees at the new location that been designed & prepared with the latest IT infrastructure technology including services, systems, communications, hardware and an enhanced IT security system that coupe with the future needs of the company and at the same time considered to be the foundation of a new ERA to the Information System in Egypt.

Purpose (Information Security)

 To ensure that the organization's information assets are protected in line with guidelines determined locally, regionally or globally, additionally, provide support to ensure the organization’s information assets, both regionally and globally, are not compromised and protected from any threats of virus infections, intruders, corruption or hacking.


Purpose (e-Business)

To increase e-Business awareness and uptake throughout all functions and levels within the organization & to deliver prioritized e-Business solutions that are clearly and easily managed and that have quantifiable benefits.


Manage the development and execution of the plan, for the deployment of e-Business tools to customers within the country in order to reach country targets in line with Regional strategy, eg, percentage of electronic transactions, and percentage of customers equipped with e-Business tools.

Ensure the right tools are made available to the right customers and, where appropriate, accompany the Account Managers on customer visits to present and recommend optimal solutions for their requirements.

Identify opportunities for further deployment and increased usage of e-Business tools within the customer base and take the necessary actions to fulfill these through appropriate Customer Service and Sales channel activity.

Ensure the smooth functioning of all the ongoing processes needed to maintain effective use of e-Business tools, eg, Electronic Service Database updates, database maintenance, customer data quality, software upgrade distribution, customer re-training via the Customer Support Executives, etc.

Identify common faults, enhancement requirements and new business needs for e-Business tools and ensure that these are raised to and progressed by e-Business Development. Where required, organize and participate in testing of solutions for these requirements.

Provide first line end user support to all the IT operations within the country

Administrating all aspects of data communication and networking, interact with end user at all levels to provide support, training and guidance as appropriate.

Participating in the Y2K project as a PC Hardware & Software Upgrade Project Manager.

Managing and supporting all the e-Business products within the Country & the Levant Area.

Responsible for keeping the Network Information Asset Security Standard in place to manage our information resources and it’s confidential information.

Providing all aspects of end user support in the I.T. area and responsible for the free flow of data from the site and to maintain and monitor the system.

Responsible for having a full system and schedule backup of the main operational servers.

Responsible for utilization of data entry purposes and when deemed appropriate

Responsible for the initiation, follow through and conclusion of all dealing with third party organizations (maintenance, PTT, Cabling companies, vendors) .

Responsible for maintaining and updating the technical library, covering all aspects of technical data

Responsible for all aspects of user accounts including passwords, log in/out discipline, addition and removal of new /old accounts .

Responsible for assist visiting I.T staff during an installation / reconfiguration and make himself
aware of any impacts to the business / department that may arise from visit .

Responsible for carrying out system security as directed by Central I.T .

Responsible for setting up a log system activity for all machines on a daily basis.

Responsible for amending and updating all procedures relating to the local I.T functions .

Responsible for investigating, monitoring, and maintaining the UNIX system accounting feature As set up in the HP-UX on a daily basis.

Responsible of monitoring and maintaining the levels of the INFORMIX database storage. Should these levels becomes inconsistent with the required level the System administrator will immediately inform the Central I.T technical support.

Installing & Maintaining the Customer Automation equipment and ensuring all client users Software
and Hardware is installed effectively.

Ensuring all client user are fully trained in the use of the equipment installed to enable them to gain the most effective use of the automation system.

Ensuring all customers are aware of all the upgrades and updates of the system.

Continually monitoring of all equipment to ensure it meets the standards.

Visiting clients on a regular basis to check all equipment and solve any problems / queries.

Responsible for all aspects of system security, development, enhancements as directed by Central I.T.

Total FTEs in own area of responsibility = 2