Human Recourse Business Partner
zain.sa
Total years of experience :21 years, 2 Months
Manage within HR Department the main HR processes (recruitment, training, career development…) for his business Partner in consistency with HR policies and business needs to improve global performance of the Partner
• Control the manpower planning (right people, right place, right time) of the Partner in consistency with the budget (including staffing) to improve the HR Partner department performance and maximize the usage of the outsourcing concept according to the company strategy.
• Collects information about the moral and the motivation of the employees through formal and informal ways to feedback the top management and recommend corrective actions.
• Define and gain approval for HR business plan and follow up the implementation to ensure the respect of HR business plan and respect of HR commitments to the Partner
• Contributes in the HR Partners’ performance by leading specific transversal projects or actions to ensure that all actions decided by HRD are implemented in the Partners.
• Contributes in the HR Partners’ performance by leading specific transversal projects or actions to ensure that all actions decided by HRD are implemented in the Partners.
• Ensure successful implementation for HR strategy among the internal department and act as strategic business partners & advisors for the departments’ directors to ensure aligning the corporate strategy with the competitive strategies.
•Check any new MBB activation for Business PKGs and increase the limit.
•Follow and Send to IT team full report for all lines exceeded CL .
•Respond to all emails to our departments especially.
•Send the payments report to agencies and update the pools for collection agencies
•Activate and disconnect all line have issue or abuse zain number
•Check all cases for Category upgrade
•Monitor all cases of reconnection without payment and on hold cases
•daily Check any numbers terminated or Change the PKG from POST to PRE with amount
•Dealing with the available sources and channels of information.
•Classify the difficulties and complaints faced by customers.
•Coach and train all Contact Center agents to improve their skills.
•Motivate the reps within MPR & Coaching to ensure high morals and better performance.
•Update all agents with the new information on new products and services
•Help reps - especially newly recruited- with difficult cases and angry customers when necessary.
•Motivate the reps to ensure high morals and better performance.
•Coordinate with team to set unified work standards, procedures, and scripts to ensure consistency and credibility.
•Monitor all quality calls for either inbound or out bound calls.
•Responsible for the security, Confidentiality & Integrity, of all information assets within his responsibilities in accordance with the company’s Information Security Policies.
•Attending all the conference & expo for juice & the distribution of this product
•Making agreements with international companies interested in our product
•Follow up health certificate & import certificate, custom affairs & Saudi Arabia Standards organization
•Follow up all staff health insurance policies & renewal for iqama cards & baldiya health assurance cards .
•Making sure of all safety & editor campaigns with ministry of commerce & civil defense & police dep.
•Making all the appointments for new comer interviews.
•Follow up all staff monthly payroll .
i still study and remaining 2 semester