Operations Director
United Warehouse Company Limited
Total years of experience :23 years, 3 Months
Leading the operations of United Warehouse Company Limited which is one of the largest warehousing facilities in the Kingdom of Saudi Arabia. Providing a well-equipped 72, 000 SQM facility consisting on Cold Stores (freezers), Chillers, AC Warehouses and 47000 SQM of Ambient Warehouses built on an area of 151, 000 SQM that been transformed into a state-of-the-art warehousing and 3rd party logistics facility in Jeddah, Saudi Arabia.
Oversees its full operations and managing the P&L. Accountable for headcount, budgeting and planning. Productivity improvements and sustainability of customer performance metrics. Engaged in monitoring, maintaining and securing the top lines figures. Integration of new business in order to meet the revenue and income objectives. Managing the entire group of people that includes most of the support functions including the sales and customer service departments and reporting to the Group Managing Director.
Managing complete sales & business operations covering KSA main entities with accountability for profitability; forecasting monthly/ annual sales targets & executing them in given time frame by organisational planning
Strategizing the long-term business directions with turnover + $50M across three stations, Riyadh, Jeddah and Dhahran, thereby ensuring maximum profitability in line with organisational objectives
Accountable for attaining financial growth and controlled the pool of the VIP customers across Saudi Arabia; mapping & identifying market opportunities and creating a well-known strategy to support the online business across the whole territory
Nurturing healthy business relationship with customers to ensure best practices in meeting their needs and expectations
Training, developing & mentoring cross-functional teams by setting higher expectations and initiating individual member accountability
Enhancing customers’ satisfaction level by creating a full solution for start-ups to support their growth; also, boosting the B2C mind-set within Aramex KSA teams to ensure the sustainable growth of the e-commerce in alignment with the market needs
Lead an expansion plan with Egypt Management to renew and open new retail offices in the whole territory; introduce new strategy for sales with a deep focus on start-ups customers.
Network with HR department to develop and improve the employees’ knowledge and capabilities.
Align local strategies with our global views, establish new solutions for B2C customers, enhance customer experience and develop new costing model goes with the volatility of business and demand .
Successfully oversee the day to day operations; manage company with over 35M $ as turnover, monitor 1500 employees and 27 branches.
Competently led and direct a team of 15 members in various departments to ensure the smooth running of the entire company.
Diligently analyse the complex data and documentations which include forecasting, planning and budgeting; handle P&L and reporting to CEO - Africa.
Sustain long term and excellent relationships with clients and suppliers; ensure the best practices in safety, legality and quality of services.
Actively work on a plan for 2016 with the operations leaders to automate the company’s Ops activities by introducing new technology for better efficiencies.
Efficiently increased the profitability, sales and services for a large number of daily operations.
Directly reported to the CEO of Gulf and accomplished Aramex in Abu-Dhabi which consist of 450 employees and turnover of $30 Million with a double digit growth during that period.
Produced and implemented the departmental goals with management team and exceeded the expectations of the customers through continuous improvement solutions and services.
Designed many customised solutions for the banks sectors, which helped in increasing the sales in various products and achieved the desired result of the company.
Received many positive remarks from higher management about local performance ended by 2012 to select Abu-Dhabi as the Station of the year
Reported to the CEO of Africa, managed Casablanca station of 140 employees and oversaw P&L.
Operated a new warehouse of 10000 SQM as part of plan to introduce the 3PL logistic in Morocco.
Adeptly support a cross functional culture of continuous improvement; resolve contractual and commercial issues and disputes; achieve all performance related targets.
Proficiently launched a domestic product in 2009 inside Morocco which succeeded after 2 years to cover 90% of the Moroccan territories.
Joined the sales department of Aramex in Riyadh, Saudi Arabia and promoted to the sales department from 2002, handled the sales target of team & identified market opportunities.
Ensure correct allocation of resources to meet delivery schedules, involve in strategic development maintain operational performance according to set KPIs and budgetary requirements.
In 2004 managed the CRM & sales of whole Saudi Arabia and reported the KSA General Manager.
Supervised all the onsite aspects of logistics, the stock and supervised the warehouse activities; drove continuous improvement plans to meet productivity targets.
Coordinated entire shipping process from customer order to delivery; ensured customer satisfaction by managing team to achieve purchase order and delivery date based on priority.
Actively maintained receiving, warehousing, and distribution operations by developing and executing integrated, realistic and detailed project plans to allow for successful project delivery.
Diligently monitored and tracked the flow of goods into the warehouse; controlled the order cycle and ensured the efficient running of administration and office procedures.
Bachelor in Business & Commerce - Lebanese University , Lebanon ⬧ 1994 - 1997 Advance Leadership Programme - Judge Business School of Cambridge University ⬧ 2010 Executive Development & Management Programme - Olayan Business School, American University of Beirut ⬧ 2009