Back Office Specialist
e finance
Total des années d'expérience :7 years, 7 Mois
• Manages day-to-day operation of the Complaints program.
• Provides reports on a regular basis as directed or requested from the manger .
• Establishes and provides direction for the customer service agents.
• Understanding of new and existing Complaints issues and related policies and procedures.
• Monitors the performance of the Complaints program and related activities on a continuing basis, taking appropriate steps to improve its effectiveness.
• Follow up with the other companies to resolve all the Complaints related.
• Make daily and monthly analysis reports for all the Complaints.
Deal with customers via telephone, Internet, e-mail and instant messaging, work in telephone call centers or multimedia contact centers, handling a variety of functions, including customer service, technical support, telesales and customer contact. Agents make an important contribution to customer satisfaction by providing a prompt, efficient and courteous service to callers.
Achieve maximum customer satisfaction level.
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve customers' problems.
Handling customer’s complaints to reach their maximum support and satisfaction.
Deal with customers via telephone, Internet, e-mail and instant messaging, work in telephone call centers or multimedia contact centers, handling a variety of functions, including customer service, technical support, telesales and customer contact. Agents make an important contribution to customer satisfaction by providing a prompt, efficient and courteous service to callers.
Achieve maximum customer satisfaction level.
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve customers' problems.
Handling customer’s complaints to reach their maximum support and satisfaction.
• Listening to customer requirements and presenting appropriately to make a sale.
• Maintaining and developing relationships with existing customers in person and via telephone calls .
• cold calling to arrange meetings with potential customers to prospect for new business;
• Acting as a contact between a company and its existing and potential markets.
• Negotiating the terms of an agreement and closing sales.
• Negotiating on price with buyers and managers.
• Challenging any objections with a view to getting the customer to buy.
• Recording sales and order information and sending copies to the sales office, or entering figures into a computer system.
• Gaining a clear understanding of customers' businesses and requirements.
• Deal with customers via telephone, e-mail and instant messaging, work in telephone call centers or multimedia contact centers.
• handling a variety of functions, including customer service, technical support
• Achieve maximum customer satisfaction level.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
• Check to ensure that appropriate changes were made to resolve customers' problems.
• Handling customer’s complaints to reach their maximum support and satisfaction