Senior Business Analyst
Ejada
Total years of experience :14 years, 9 Months
• Run workshops with client subject matter experts (SMEs) to understand the requirements of processes / applications.
• Run and manage Proof of Concepts (PoCs) and pilots for RPA.
• Engage with the Business Senior Stakeholders to create an approach for Identifying, Assessing and Prioritize the pipeline of business process automation candidates.
• Map AS-IS process (PDD) and create process flows & capturing all critical process parameters.
• Oversee current state process capture, recommend and implement process re-engineering to support automation and design the future state (process mapping, SMEs workshops, process documentation).
• Manage testing and sign-off of automated solutions with business stakeholders and the RPA developers.
• Administrating HP Business Service Management tools from business perspective to generate KPIs and Reports using either (HP BSM or HP OMi 10).
• Design Dashboards of Availability and Performance for Top Business Applications or top services related to the bank.
• Work on different Quality metrics solutions provide measurements on availability and performance of IT Business Services.
Implementation of HP Enterprise software portfolio in Business Service Management, Operations Management.
System Engineer - Vodafone International Services & Vodafone Group
Global Services Support Team:
• Bachelor of Science - Faculty of Engineering - Cairo University - May 2007 Major: Communication & Electronics