Yassin Ahmed

Responsible for the efficient management of the terminal.

To assist in ensuring that the Customer Services Ambassador and Assisted Travel operations are monitored and developed.

Driving excellent customer service from the CSAs throughout key touch points in the customer journey via strong, effective leadership.

Overarching business goals and challenges impacting on the day to day operation.

First point of contact for stakeholders on day-to-day operation.

Identify and make recommendations for improvement.

Responsible for personal and team compliance with Health and Safety, Security and Environment/Sustainable Development Policies.

Voted as team of the month in separate occasions driving team performance.

Manchester Airport Group
Implemented and enforced strict security protocols and procedures to ensure the safety and well-being of airport passengers and staff. Conducted thorough inspections and screenings of passengers, luggage, and cargo using state-of-the-art equipment and technology. Coordinated and led a team of security personnel, providing training, guidance, and support to maintain a high level of security at all times. Collaborated with local law enforcement agencies and other airport departments to develop and execute emergency response plans, effectively managing crisis situations and minimizing risks.

Manchester Airport Group
Managed activities across the Airport to optimize outputs, reduce waste, and improve cycle times Led as a PMO for airport-wide projects, ensuring effective stakeholder involvement and management through change Developed change management strategies, engaged stakeholders, conducted impact assessments, and oversaw communication, training, and resistance management Worked at a senior level to define and agree upon medium and long-term strategies aligned with business objectives for continuous improvement opportunities in the landside operations directorate
Work experience Education
Collaborated with other departments, successfully influencing them to improve overall performance Applied practical change management techniques and demonstrated experience in improving performance through more efficient working practices

Manchester Airport Group
Managed the effective flow of information through a variety of communication methods/systems, ensuring accurate and auditable records were maintained Contributed to the achievement of airport business through proactive use of monitoring systems and communications to front line delivery teams

DT Source
Assisting the Airport and Internal Stakeholders Training and escorting new recruits Delivering excellent customer service Report faulty bag tags to baggage operators Monitoring and tracking bags in Mezz station are allocated in correct zones Collaborate with colleagues to maximise passenger satisfaction Communicate clear expectations and goals to each team member.

Listing properties Evaluating and comparing properties Building weekly reports and support manager Led client meetings and record notes on meeting outcomes Drafted documents and memos for clients Answered phone calls and took messages for clients Organised client files and Portfolios