Yassin Hassan

Used Microsoft Word and other software tools to create documents and other communications.
•Proved successful working within tight deadlines and a fast-paced atmosphere.
•Collaborated on the development of the first annual Wellness Resource Fair.
•Mentored at-risk youth to improve personal wellbeing and academic performance.
•Coordinated services for vulnerable individuals, including housing, job and food assistance.
•Built partnerships with related organizations to develop support and gain greater attention for important issues.
•Supported cash flow management by developing projections for annual revenues, including donations, sales and grants.
•Worked with the marketing team on the development and delivery of creative campaigns to support fundraising activities.
•Planned and organized special events, solicited corporate sponsorships and set up matching gift donations to reach financial targets.
•Taught appropriate parenting behaviours to individuals or families.
•Targeted specific community groups with wellness and disease management information.
•Developed and implemented training classes to educate team members and community residents.
•Contacted clients in person, by phone or in writing to ascertain compliance with required or recommended actions.

Served customers in a friendly, efficient manner following outlined steps of service.
•Maintained and repaired facilities, equipment and tools to achieve operational readiness, safety and cleanliness.
•Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
•Developed and implemented performance improvement strategies and plans to promote continuous improvement.
•Quickly adapted training plans for client needs, keeping timelines, budgets and desires in mind.
•Scheduled and taught in class and online courses to increase learning opportunities.
•Educated clients on at-home methods to reach and maintain goals, crafting plans for long-term success.
•Directed budgeting studies on current and proposed IT spending plans, determining maximally impactful business enhancements and minimizing wasteful spending.
•Oversaw on-site IT engineer dispatch plans, creating pre-defined response scenarios for common malfunctions and service call types.
•Configured networks for smooth, reliable operation to meet business processes and objectives.
•Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
•Created remote service interaction scenario manuals, defining appropriate triage and response policies for common ticket types.