Yassine Ben abdallah, VISA AND TRAVEL COORDINATOR (Etihad Holidays & Hala Abu Dhabi)

Yassine Ben abdallah

VISA AND TRAVEL COORDINATOR (Etihad Holidays & Hala Abu Dhabi)

Etihad Airways

Location
United Arab Emirates - Abu Dhabi
Education
High school or equivalent,
Experience
12 years, 6 Months

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Work Experience

Total years of experience :12 years, 6 Months

VISA AND TRAVEL COORDINATOR (Etihad Holidays & Hala Abu Dhabi) at Etihad Airways
  • United Arab Emirates - Abu Dhabi
  • September 2013 to August 2020

Answer all incoming calls promptly, in an attentive, courteous and efficient manner and handling by email.
Handling guest inquiries about hotel services, airline, facilities, hours of operation, and local area & attractions.
Communicate with assigned clients to determine itinerary, air travel and financial considerations that best fit their needs.
Processing and qualifying Queries & Quotes for trades and direct guests (B2B & B2C bookings)
Handling Groups & FIT Bookings
Book packages while focusing on maximizing revenue and average rate using standard rate quoting scenario at all times. Always Up sell to generate more revenue.
Develop and maintain close, professional relationships with client and vendors. Identify and implement new opportunities for process improvement and service management for efficiency, providing superior service.
Handle all reservation documents and correspondence correctly and conscientiously.
Handle all special reservations, to include V.I.P. reservations, packages and discounts.
Provide translation services from/to English, Arabic when requested.

Sales Reservation Agent at The Grosvenor House/ The Royal Meridien
  • United Arab Emirates - Dubai
  • June 2012 to September 2013

Understood key principles of the company and Sales programs.
Utilized proper selling techniques and strategies to maximize budgeted room occupancy and ancillary revenue goals.
Created positive effective selling environment and accommodated special guest requests.
Handled calls, faxes, emails, and third party websites pertaining to room reservations.
Maintained a professional appearance and attitude as the first line of positive customer service.
Resolved guest concerns or complaints in a timely, courteous and professional manner.
Met individual and departmental goals with regard to customer service, sales, phone stats and productivity.
Identified sales opportunities through individuals, corporate, wholesalers and Travel management companies.

Front Office Agent at The Westin Dubai Mina Seyahi- Le Meridian Mina Seyahi|
  • United Arab Emirates - Dubai
  • March 2008 to June 2012

Provided a warm welcome to guests & assist in any kind of inquiries.
Provided guest services by solving problems, satisfying requests, operating phone console, organizing arrival and departure bills, reservations and security.
Arranged V.I.P, Honeymoon amenities.
Maintained exemplary department standards of behavior and appearance and attitude.
Fostered an environment in which guests enjoy high levels of service and employees are motivated to deliver top performance.
Assisted with the checking in and checking out of guests.
Worked well on a diverse team and possesses strong multi-tasking abilities.

Education

High school or equivalent,
  • January 2007

courses: Diploma of completion for cabin crew and Travel management

High school or equivalent, Experimental Science
  • at Mohamed Zerktouni
  • January 2006

Specialties & Skills

Feedback
Booking
Transportation
Education
Front Office
BILLING
CUSTOMER RELATIONS
CUSTOMER SERVICE
FINANCIAL
FRONT OFFICE

Languages

Arabic
Expert
English
Expert