Project Manager and Business Partner
Impararia Solutions
مجموع سنوات الخبرة :18 years, 5 أشهر
* Advisor for the Impararia integration team, working with customers to capture their requirements, document their processes and align them with data management technologies such as 3DEXPERIENCE, SAP, Microsoft SharePoint and infrastructure projects
* Lead project Impararia IT deployments projects by leveraging the agile methodology
* Act as an information management enterprise architect to realign CRM, PLM, ERP & MES Solutions
* Provide domain expertise regarding product portfolio definition, eCommerce & new digital technologies
Tools used: MS Project, MS Visio, Word, Excel, Outlook, PowerPoint, SharePoint, Jira & Confluence.
Project Manager
Part of the strategic transformation team, responsible to build the integration plan for the 3DExperience platform, create the milestones and assign the activities to the team members while monitoring the progress to ensure the project is delivered under the allocated budget and timeline.
Also, responsible to manage and deliver regular communications to the stakeholders.
Key Contributions:
* Led the implementation and training of the Program & Project Management (PPM) application of Dassault Systems 3DExperience platform.
* Led the define and explore phases of the Variant Management for the configuration and accessories teams to create future integrated business processes for the land and sea line-ups.
Tools used: MS Project, MS Visio, Word, Excel, Outlook, PowerPoint, SharePoint, Jira & Confluence.
The National Bank of Canada is the sixth largest commercial bank in Canada. It is headquartered in Montreal, and has branches in most Canadian provinces and 2.4 million personal clients.
Identify new opportunities and develop detailed business cases accordingly.
Create effective strategies and roadmaps by analysing gaps, business needs, stakeholder requirements, and policy impacts.
Initiate and roll out change management programmes as well as introduce process improvements for the achievement of bottom-line results.
Key Contributions:
* Act as a subject matter expert, transitioning 900+ paper-based reports to paperless by replacing old manual processes in line with legal regulations while saving approximately $3M.
* Optimise internal collaboration processes to prepare departmental migration to the new head office in 2022.
* Ensure bank compliance by updating head office security clearance and non-employees access procedures.
Beyond the Rack is a Montreal-based online shopping company that have over ten million members, comprising the largest free Canadian private shopping club
Reduced business overheads and enabled the achievement of KPIs by deploying an effective task force.
Developed and implemented targeted strategies across all centres by reviewing organisation’s operational framework and performance metrics as well as formulating business value chain.
Created new standard operating procedures, improved overall system efficiency, and upgraded IT infrastructure to attain project goals.
Formulated training packs to remove redundancies, slash learning curve time, eliminate ambiguities, and align staff efforts with business objectives.
Enhanced visibility across all business divisions by introducing a KPI dashboard for the management.
Key Contributions:
* Acknowledged for minimising IT infrastructure maintenance costs from $1.1M to $900K.
* Decreased costs by 40% through sales platform technology and processes upgrade.
* Grew sales from $10M to $18M by crafting and implementing a new business plan.
The Bank of Montreal, operating as BMO Financial Group (BMO) is one of the Top Big Five banks in Canada.
Steered business transformation programmes and lean processes as well as provided strategic direction across all job roles.
Produced process designs for various complex changes and new business initiatives.
Conducted meetings with senior managers to discuss progress reports, impeding issues, process implications of planned initiatives, and business decisions.
Highlighted and capitalised opportunities for business operations improvement and effectiveness.
Oversaw project sign-off process, co-ordinating user acceptance testing and assessing resources requirements.
Updated and maintained project logs, schedules, and daily matrix for future reference.
Key Contributions:
* Led IT integration of General Electric Capital Transportation Finance entity into the BMO reconciliation division.
* Improved comm. system by 20% by building a connector between GE database and BMO reconciliation systems.
* Minimised manual work by 90% through realisation of a new investments reconciliation process.
The National Bank of Canada is the sixth largest commercial bank in Canada. It is headquartered in Montreal, and has branches in most Canadian provinces and 2.4 million personal clients
Rendered exceptional business process and strategic management consultancy services as a consummate professional.
Supervised major phases of complex projects with a focus on completing set tasks within time and budget.
Optimised, standardised, and simplified existing operational framework for maximum productivity levels.
Recommended strategies to senior management to improve business practices and achieve set milestones.
Key Contributions:
* Recruited to take ownership of two main projects; skip trace that resolved in a $1M additional yearly benefits and reworked collections procedures along with McKinsey consultants team to generate $9M in benefits.
The Canadian Imperial Bank of Commerce, commonly referred to as CIBC, is one of the Big Five banks in Canada
Oversee daily administrative and operational procedures to ensure streamlined direction for change management, project management, and general business initiatives
Determine, plan, and implement initiatives that improve team performance, account management, and comprehensive banking operations
Provide oversight of accounts management principles including reporting, data management, team leadership, and customer relations
Create and execute action plans that improve project life-cycle processes; oversee IT implementations; gather, validate, and document business requirements
Analyze and report on data; participate in audits and perform quantitative / qualitative analysis, and oversee documentation processes
Train, supervise, and mentor team members. Coordinate customer service initiatives; identify and resolve service issues and customer concerns. Monitor vendor and third-party business partner relations
Serve as administrator and subject matter expert on multiple special projects that improve processes; developed tools that enhanced decision making capabilities on multiple levels
Adeptly serve as liaison between Business Integration teams and Banking Center staff to ensure streamlined program launches
Skillfully support on-site requests and investigations in order to determine best-practice change management opportunities
Leverage excellent client account management knowledge to train and mentor staff to provide best-in-class service
Promoted to hold key role performing operational analysis related to deploying strategy while integrating portfolio performance enhancements with company expectations and results
Analyzed trend portfolios, evaluated standards, and provided reports to support effective business decisions. Employed strong knowledge of national, regional, and local business trends to identify risks and opportunities
Provided detailed impact assessments, measurements, and evaluations; extracted, analyzed, and interpreted data results based on trend analysis; offered recommendations based on implementation phases
Worked with CIBC Customer Account Management products and partners; distributed reports to leaders; supported Retail Account Service Operational team in bench-marking and cost analysis
Ensured accurate data capture and document analysis to meet business goals and effective Return On Investment analysis
Skillfully developed, maintained, and supported multiple tools for training and coaching teams, streamlining administration, and enhancing payroll reporting
Coordinated closely with customers to establish repayment plans in order to service outstanding debts and meet daily objectives
Communicated with clients to identify debt loan, payment requirements, and credit worthiness as well as negotiate payment arrangements, advise regarding delinquencies, and offer/accept settlements to reduce bank losses
Presented retail banking products and repayment options available to customers; offered recommendations regarding loan repossession, seizure of bank accounts, and legal actions related to property disposal
Liaised with internal and external colleagues to resolve issues and achieve proactive financing objectives. Trained, mentored, and coached team members
Provided excellent customer service; answered questions, managed correspondence, and ensured full contractual understanding
Designed a complete Refinance Suite designed to enhance the efficiency and effectiveness of the Refinance Department while increasing team performance and improved collections reporting procedures that successfully reduced delinquent accounts
Ranked in 2nd place Nationwide
First Canadian Title is based in Canada and provides industry-leading title insurance, default solutions and other real estate-related services
Earned promotion to manage high-touch, complex lender deals, driving process from initial contact to follow-through
Proactively resolved lender issues to deliver excellent service and build trust-based relationships. Created monthly reports detailing internal refinance transactions
Monitored workflow, performing additional work and assisting team members to meet service level benchmarks
Acted as key resource and subject matter expert for colleagues, collaborating with peers to drive success
Held responsibility for processing title insurance transactions and providing superior customer service and issue resolution
Responded to customer inquiries and escalate confidential concerns as appropriate
Communicated directly with clients to review mortgage documentation and information; collected client credit card and line of credit data, auto loan account information, and bank balance
Resolved emerging issues with lenders, clients, notaries, or lawyers; interface with diverse financial institutions
Generated detailed reports in accordance with timelines and preparation standards. Forged and sustained positive relationships with channel partners
SITEL is the Worldwide leader of Customer Experience Management & Business Process Outsourcing
Working closely with sales and support units by identifying clients main issues and provide the right solution to ensure client satisfaction is met
Successfully achieved daily sales targets by assessing clients profile and aligning them to the products that meet the most their needs and guarantee long term relationship establishment between the business and the client
Successfully met daily support targets by building a standard diagnostic procedure that help the client experience less time waiting for resolution and maximize the efficiency of the resource allocated by the business during the process
Reviewed current metrics with the leadership team to ensure procedures are aligned with daily targets
K.I. Wireless is the leading store for electronics and related services in Moncton, New-Brunswick
In concordance with the store owner, reviewed available and promised stock, build a fulfillment system to ensure that the daily inventory metrics are met.
Based on the products, location and clients purchase behavior, an action plan has been put in motion to boost sales and set the revenues KPIs at a higher level to guarantee a stable profit margin
Arab Tunisian Bank member of the Arab Bank Group spread all over Tunisia
Reporting to the reconciliation and billing team, successfully achieved daily target in ensuring bank bills and statements are reconciled either by confirming no variance is observed during the verification process, or by reporting and inaccuracies to leadership and work with the concerned department in the resolution process.
Proposed improvements to the control process that allowed to review, update and set new performance reports
Built new daily targets dashboard that allow to senior management to get high-level view on the operations and request details if needed
Award of Excellence Thesis: Natural Resource Management and Economic Development: Case of Province of Alberta (Canada) Activities and Societies: Market Share Virtual Share Certificate – Students in Free Enterprise (SIFE)
Award of Merit
Thesis: Anticipating the fluctuation of market share through the Value-At-Risk tool