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Yathreb Ismail, Receptionist

Yathreb Ismail

Receptionist·Ibn Al-Nafees Clinic,

Qatar

Bachelor's degree, Dentistry

Work experience

Total years of experience: 1 years, 0 months

Receptionist

January 2025 - December 2025

Ibn Al-Nafees Clinic,

Atbarah, Sudan

January 2025 - December 2025

• Managed front desk operations and handled patient inquiries professionally.
• Answered incoming calls and provided accurate information to patients.
• Scheduled, confirmed, and followed up on appointments efficiently.
• Maintained positive patient relationships through excellent customer service.
• Assisted in administrative and data entry tasks with high attention to detail.
• Worked effectively under pressure while managing multiple tasks simultaneously.

Company industry:
Medical Hospital
Job role:
Customer Service and Call Center

Education

University of Science and Technology

October 2025

October 2025

Bachelor's degree, Dentistry

Sudan

Skills

ADMINISTRATIVE SUPPORT

Intermediate

COMMUNICATIONS

Intermediate

COMPLEX PROBLEM SOLVING

Intermediate

CUSTOMER SERVICE

Intermediate

CUSTOMER SERVICE DESK

Intermediate

DETAIL ORIENTED

Intermediate

HOSPITALITY

Intermediate

PATIENT ASSISTANCE

Intermediate

SALES

Intermediate

SCHEDULING

Intermediate

Receptionist

Intermediate

Data Entry

Intermediate

Health

Expert

Microsoft Office

Intermediate

Languages

Arabic

Beginner

English

Beginner

Training and Certifications

Certifications
• Data Management and Decision Making Using Digital Analytics
• Process Improvement and Productivity Enhancement Using Artificial Intelligence
• Data Management and Decision Making Using Digital Analytics
• Process Improvement and Productivity Enhancement Using Artificial Intelligence

Hobbies and interests

reading, self development tennis